Customer Service Representative

2 weeks ago


Enfield Town, Greater London, United Kingdom Nationwide Building Society Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will play a vital role in delivering exceptional customer service and support to our members.

Key Responsibilities
  • Provide excellent customer service and support to members across all channels, including face-to-face, phone, and digital.
  • Process transactions and educate members on our digital services and easier ways to bank with us.
  • Deal with customer queries and concerns in a professional and timely manner.
  • Work collaboratively with the branch team to achieve sales and service targets.
  • Participate in ongoing training and development to enhance skills and knowledge.
What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A supportive and collaborative team environment.
  • The opportunity to work for a leading building society with a strong commitment to customer service.
Requirements
  • Excellent communication and interpersonal skills.
  • A strong customer service focus and ability to work in a fast-paced environment.
  • Basic computer skills and ability to learn new systems.
  • A willingness to work flexible hours, including weekends and bank holidays.
What to Do Next

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please click the 'Apply Now' button to submit your application. We look forward to hearing from you



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