Service Operations Manager
3 weeks ago
Medinet is seeking a seasoned Service Operations Manager to oversee the delivery of insourcing services across multiple specialties within a designated region.
Main Responsibilities
- Manage a team of Senior Coordinators and Clinical Coordinators, providing leadership, guidance, and support to ensure optimal performance.
- Act as the primary point of escalation for any issues related to bookings, contract delivery, and day-to-day operations within the region.
- Monitor the financial performance of contracts, ensuring that budgets are adhered to and financial targets are met.
- Work closely with Customer Account Managers to ensure contracts are running smoothly, addressing any operational issues and joining trust calls as needed.
- Lead the mobilisation of new contracts, ensuring all operational aspects are in place, including staffing, logistics, and reporting structures.
Requirements
- Minimum of 5 years of experience in healthcare operations management, preferably within insourcing or a similar environment.
- Proven track record of managing teams across multiple specialties.
- Experience in mobilising new contracts and managing contract performance.
- Strong financial acumen with the ability to manage budgets, forecast, and monitor contract profitability.
- Strong stakeholder management and communication skills.
What We Offer
- Hybrid working option to accommodate a blend of in-office and remote work.
- 25 days holiday plus bank holidays.
- Opportunity to buy up to 3 additional days off throughout the year.
Salary Range: £40,000-£49,990 (dependent on experience)
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