Service Operations Manager

3 weeks ago


Birmingham, Birmingham, United Kingdom Medinet Full time
Service Operations Manager

Medinet is seeking a seasoned Service Operations Manager to oversee the delivery of insourcing services across multiple specialties within a designated region.


Main Responsibilities

  1. Manage a team of Senior Coordinators and Clinical Coordinators, providing leadership, guidance, and support to ensure optimal performance.
  2. Act as the primary point of escalation for any issues related to bookings, contract delivery, and day-to-day operations within the region.
  3. Monitor the financial performance of contracts, ensuring that budgets are adhered to and financial targets are met.
  4. Work closely with Customer Account Managers to ensure contracts are running smoothly, addressing any operational issues and joining trust calls as needed.
  5. Lead the mobilisation of new contracts, ensuring all operational aspects are in place, including staffing, logistics, and reporting structures.

Requirements

  • Minimum of 5 years of experience in healthcare operations management, preferably within insourcing or a similar environment.
  • Proven track record of managing teams across multiple specialties.
  • Experience in mobilising new contracts and managing contract performance.
  • Strong financial acumen with the ability to manage budgets, forecast, and monitor contract profitability.
  • Strong stakeholder management and communication skills.

What We Offer

  • Hybrid working option to accommodate a blend of in-office and remote work.
  • 25 days holiday plus bank holidays.
  • Opportunity to buy up to 3 additional days off throughout the year.

Salary Range: £40,000-£49,990 (dependent on experience)



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