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Service Operations Manager

1 month ago

Birmingham, Birmingham, United Kingdom HealthHarmonie Full time

About HealthHarmonie & Medinet Group

We are a leading provider of elective care, working in close partnership with the NHS across the UK. Our mission is to ease the pressures on the NHS and expand its ability to deliver outstanding care to even more patients.

Role Summary

We are seeking a dynamic and experienced Service Operations Manager to oversee operations in a designated region within Medinet. This pivotal role requires the individual to manage both senior and clinical coordinators, ensuring that all contracts within their region are delivered efficiently and to the highest standards.

Main Responsibilities

  • Oversee the delivery of insourcing services across multiple specialties within the designated region, ensuring contract requirements are met and patient care is prioritised.
  • Directly manage a team of Senior Coordinators and Clinical Coordinators, providing leadership, guidance, and support to ensure optimal performance.
  • Act as the primary point of escalation for any issues related to bookings, contract delivery, and day-to-day operations within the region.
  • Monitor the financial performance of contracts, ensuring that budgets are adhered to and financial targets are met.
  • Work closely with Customer Account Managers to ensure contracts are running smoothly, addressing any operational issues and joining trust calls as needed to provide operational insight.
  • Lead the mobilisation of new contracts, ensuring all operational aspects are in place, including staffing, logistics, and reporting structures.
  • Provide regular reports to senior management, including financial, operational, and performance data. Conduct analysis to identify areas for improvement and implement changes to optimise service delivery.

Requirements

  • Minimum of 5 years of experience in healthcare operations management, preferably within insourcing or a similar environment.
  • Proven track record of managing teams across multiple specialties.
  • Experience in mobilising new contracts and managing contract performance.
  • Strong financial acumen with the ability to manage budgets, forecast, and monitor contract profitability.
  • Proven experience in healthcare or service operations, with a particular focus on managing contracts and mobilising new services.
  • Strong financial management skills, including budgeting, forecasting, and financial reporting.
  • People management experience, with the ability to lead, motivate, and develop a team.
  • Knowledge and experience across multiple clinical specialties.
  • Strong stakeholder management and communication skills.
  • Ability to travel regionally as required for the role.

What We Offer

  • A hybrid working option to accommodate a blend of in-office and remote work, fostering a dynamic and inclusive work environment.
  • 25 days holiday plus bank holidays.
  • Opportunity to buy up to 3 additional days off throughout the year through our salary sacrifice scheme.
  • Healthcare Insurance.
  • Employee Assistance Program.
  • Stakeholder pension scheme.
  • A collaborative and innovative work environment.
  • Opportunities for skill development and career growth.
  • Pay: £40,000.00-£49,990.00 per year depending on experience