F & B Host - Great Yarmouth

2 days ago


Great Yarmouth, Norfolk, United Kingdom Grosvenor Casinos Full time

About Us

Grosvenor Casinos is a leading entertainment company that offers a unique experience to its customers. Our venues are at the heart of their communities, providing a space for people to socialize, have fun, and enjoy great food, drink, and entertainment.

Our Mission

We strive to create a memorable and entertaining experience for our customers, exceeding their expectations and making them feel welcome and cared for. Our team members are passionate about people and are dedicated to providing a friendly, efficient, and prompt service.

Job Description

F & B Host

We are seeking a highly motivated and customer-focused F & B Host to join our team at Grosvenor Casinos in Great Yarmouth. As an F & B Host, you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcome and cared for.

Key Responsibilities

  • Provide exceptional customer service, ensuring that all customers have an amazing experience with us and can't wait to return.
  • Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit.
  • Proactively offer and provide a friendly, efficient, and prompt service of food and beverages, only delivering products you are proud of.
  • Be aware of daily/weekly targets and contribute positively towards them.
  • Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way.
  • Replenish stocks so that the customer always has the opportunity to access products at all times.

Requirements

  • Customer-obsessed and passionate about providing exceptional service.
  • Familiarity with current promotions and products available.
  • Ability to work in a fast-paced environment and meet targets.
  • Excellent communication and interpersonal skills.
  • Ability to work as part of a team and contribute to a positive and engaging atmosphere.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career development and growth. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we would love to hear from you.



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