F & B Host - Customer Experience Specialist
6 days ago
About The Rank Group
The Rank Group is a leading gaming and entertainment company, operating a number of popular casino brands across the UK.
Job Summary
We are seeking a highly motivated and customer-focused F & B Host to join our team at Grosvenor Casino, Great Yarmouth. As an F & B Host, you will be the face of our business, responsible for delivering exceptional customer service and creating a memorable experience for our guests.
Key Responsibilities
- Provide a warm and welcoming experience for all customers, ensuring they feel valued and cared for throughout their visit.
- Be knowledgeable about our current promotions and products, and proactively offer recommendations to customers to enhance their experience.
- Deliver a high-quality food and beverage service, ensuring that all products are presented and served to a high standard.
- Work collaboratively with the wider business to achieve daily and weekly targets, and contribute to the overall success of the casino.
- Display a friendly and enthusiastic demeanor, responding positively to all customer requests and queries.
- Replenish stocks and maintain a clean and organized workspace to ensure that customers have access to products at all times.
Requirements
- Positive attitude and a passion for delivering exceptional customer service.
- Experience of working in a hospitality role, with a proven track record of providing excellent customer service.
- Ability to work collaboratively as part of a team, and contribute to the overall success of the casino.
- Sound communication skills, with the ability to effectively communicate with customers and colleagues.
- Flexibility to work a variety of shifts, including weekends and bank holidays.
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