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Customer Service Representative
2 months ago
About the Role
We are seeking a dedicated and passionate individual to join our Spicerhaart team as a Customer Engagement Specialist. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences and ensuring that our clients receive the highest level of service.
Key Responsibilities
- Handle a high volume of customer inquiries and contacts via various channels.
- Register client details and forward them to relevant teams to arrange viewings and appointments.
- Book property valuations and complete administrative tasks for our network of branches.
- Collaborate with your team to achieve success and maintain consistently high service standards.
What We Offer
As a Customer Engagement Specialist with Spicerhaart, you will enjoy a competitive hourly rate of £11.44, along with uncapped commission based on your performance. You will also have opportunities for career advancement through a structured career path and the potential to expand your working hours.
A Day in the Life
As a member of our dynamic team, you will work 40 hours per week on a flexible schedule, which may include working on Saturdays with a day off in lieu the following week. You will be responsible for handling customer inquiries, registering client details, booking property valuations, and completing administrative tasks.
Requirements
To be successful in this role, you will need to possess excellent communication and interpersonal skills, a strong work ethic, and a passion for delivering exceptional customer service. You will also need to be able to work effectively in a team environment and adapt to changing priorities and deadlines.
