Customer Service Representative

2 months ago


Great Yarmouth, Norfolk, United Kingdom Spicerhaart Full time

About the Role

We are seeking a dedicated and passionate individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring that our clients receive a 5-star experience.

Key Responsibilities

  • Handling a high volume of inbound and outbound contacts via calls, webchat, and email.
  • Registering client details and forwarding them to relevant in-branch teams to arrange viewings.
  • Booking property valuations.
  • Completing various administrative tasks for our network of branches, including data input.
  • Collaborating with your team to achieve success and maintain consistently high service standards.

What We Offer

In return for your hard work and dedication, we offer a competitive hourly rate of £11.44, along with uncapped commission based on the activity you generate. You will also have opportunities for career advancement through a structured career path and the potential to expand working hours.

A Day in the Life

As a Customer Service Representative, you will work 40 hours per week on an initial working pattern of Tuesday to Saturday 9am to 6pm or Monday to Friday 11am to 8pm with 1 in 3 Saturdays. When you work a Saturday, you will receive a day off in lieu the following week.



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