Customer Service Representative
2 months ago
About the Role
We are seeking a dedicated and passionate individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring that our clients receive a 5-star experience.
Key Responsibilities
- Handling a high volume of inbound and outbound contacts via calls, webchat, and email.
- Registering client details and forwarding them to relevant in-branch teams to arrange viewings.
- Booking property valuations.
- Completing various administrative tasks for our network of branches, including data input.
- Collaborating with your team to achieve success and maintain consistently high service standards.
What We Offer
In return for your hard work and dedication, we offer a competitive hourly rate of £11.44, along with uncapped commission based on the activity you generate. You will also have opportunities for career advancement through a structured career path and the potential to expand working hours.
A Day in the Life
As a Customer Service Representative, you will work 40 hours per week on an initial working pattern of Tuesday to Saturday 9am to 6pm or Monday to Friday 11am to 8pm with 1 in 3 Saturdays. When you work a Saturday, you will receive a day off in lieu the following week.
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