Emergency Services Receptionist

4 weeks ago

Plymouth, Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time
Job Summary

We are seeking an experienced and skilled Receptionist to join our team in the Emergency Services department at University Hospitals Plymouth NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service to patients, relatives, and clinical staff, ensuring a smooth and efficient experience for all.

Main Responsibilities
  • Registration of patients and booking appointments
  • Administration duties, including data entry and record-keeping
  • Communication with patients, relatives, and clinical staff
  • Working with the Emergency Services Multi-Disciplinary Team and other departments
  • Managing referrals and waiting lists
About the Role

This is a challenging and rewarding role that requires strong communication and interpersonal skills, as well as the ability to work well under pressure. You will be working in a fast-paced environment, and you must be able to multitask and prioritize tasks effectively.

Requirements
  • GCSE Maths and English grades 4-9 (A-C)
  • NVQ Level 2 in a relevant subject or equivalent demonstrable experience
  • Previous experience in a similar role, preferably in a healthcare setting
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and prioritize tasks effectively
What We Offer

As a Receptionist in our Emergency Services department, you will have the opportunity to work in a dynamic and supportive team environment, with access to ongoing training and development opportunities. You will also have the chance to make a real difference in the lives of our patients and their families.

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