Customer Service Representative

4 weeks ago


Bellshill, United Kingdom Saltire Facilities Management Ltd Full time
Dispatch/Customer Service Advisor Role Summary

This role is responsible for responding to customer calls and managing workload to meet client expectations. The Dispatch/Customer Service Advisor will prioritize work and dispatch it to field operatives, monitor workload, and provide customer support.

Key Responsibilities:

• Prioritize work and dispatch it to engineers via the company's PDA system.
• Monitor and manage workload to meet client KPIs and expectations.
• Handle customer enquiries and provide support.
• Maintain customer records and ensure high levels of customer satisfaction.
• Liaise with internal departments as required.
• Update in-house systems and cover payments line when needed.

Requirements:

• Ensure accuracy and attention to detail in delivering excellent customer service.
• Adhere to company policies and procedures, including GDPR and H&S.

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