Current jobs related to Customer Service Manager - Bellshill - Kick ICT Group Ltd

  • Customer Service Manager

    2 weeks ago

    Bellshill, North Lanarkshire, United Kingdom Tesco Partners Full time

    About the JobWe are seeking an experienced Café Manager to oversee daily operations in one of our cozy cafés. As a key member of our team, you will be responsible for ensuring exceptional customer service and leading a friendly team of colleagues.The ideal candidate will have a background in hospitality, with experience in supervisory roles and above. You...

  • Customer Service Manager

    2 weeks ago

    Bellshill, North Lanarkshire, United Kingdom North Lanarkshire Council Full time

    About the RoleWe are seeking a highly motivated and customer-focused Facilities Administrator to join our team at North Lanarkshire Council.Key ResponsibilitiesProvide exceptional customer service to members of the public, ensuring a positive experience when interacting with our facilities.Contribute to building control and security efforts, maintaining a...

  • Customer Services Coordinator

    7 months ago

    Bellshill, United Kingdom William Grant & Sons Full time

    **Job Introduction**: We have an exciting opportunity for a Customer Services Coordinator to join our team providing the best-in-class customer service which includes organising, co-ordinating & managing total demand to support the delivery of the Commercial and Operational goals whilst meeting customer expectations. **Main Responsibility**: This is a very...

  • Customer Service Advisor

    7 months ago

    Bellshill, United Kingdom Sunbelt Rentals Careers Full time

    **About The Role**: CUSTOMER SERVICES - IT’S A PEOPLE THING Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you. It’s not about what you know. It’s who you are....

  • Customer Service Advisor

    1 day ago

    Bellshill, United Kingdom Anglo Pacific International Full time

    Anglo Pacific is London's leading Shipper of furniture and personal effects to the worldwide destinations. We are a young, vibrant company who are seeking a dynamic, self-motivated, articulate and well-presented individual who will play a pivotal role in the Company's continuing growth. We don’t need experience, but we do need a proactive and positive...

  • Customer Service Advisor

    6 months ago

    Bellshill, United Kingdom KwikFit Full time

    **About us** Everyone knows Kwik Fit for our tyres, but these days we do a whole lot more. Servicing, fleet services, fast-fit - whatever comes our way, our teams have what it takes to get the job done properly. And whilst half of our MOT and service appointments are booked in advance, either online or over the phone, we are still ready to save the day for...

  • Customer Service Advisor

    7 months ago

    Bellshill, United Kingdom KwikFit Full time

    **About us** Everyone knows Kwik Fit for our tyres, but these days we do a whole lot more. Servicing, fleet services, fast-fit - whatever comes our way, our teams have what it takes to get the job done properly. And whilst half of our MOT and service appointments are booked in advance, either online or over the phone, we are still ready to save the day for...

  • Customer Service Advisor

    7 months ago

    Bellshill, United Kingdom KwikFit Full time

    **About us** Everyone knows Kwik Fit for our tyres, but these days we do a whole lot more. Servicing, fleet services, fast-fit - whatever comes our way, our teams have what it takes to get the job done properly. And whilst half of our MOT and service appointments are booked in advance, either online or over the phone, we are still ready to save the day for...

  • Customer Service Advisor

    7 months ago

    Bellshill, United Kingdom KwikFit Full time

    **About us** Everyone knows Kwik Fit for our tyres, but these days we do a whole lot more. Servicing, fleet services, fast-fit - whatever comes our way, our teams have what it takes to get the job done properly. And whilst half of our MOT and service appointments are booked in advance, either online or over the phone, we are still ready to save the day for...

  • Customer Service Assistant

    7 months ago

    Bellshill, United Kingdom Certas Energy UK Ltd Full time

    We currently have an opportunity for a Sales Assistant to work **24 **hours a week in our outlet at **Bellshill, **working 4 x 6 hour shifts. **What we are looking for**: - A good appreciation of customer service - Hardworking and reliable - Polite and professional - No experience necessary as full training will be given **Interested? What is in it for...

  • Customer Service Assistant

    7 months ago

    Bellshill, United Kingdom Certas Energy UK Ltd Full time

    We currently have an opportunity for a Sales Assistant to work 18 hours per week at our outlet in Belshill. **What we are looking for..** - No experience necessary as full training will be given - A good appreciation of customer service - Hardworking and reliable - Polite and professional **Interested? What is in it for you**: - The salary for this role...

  • Customer Service Assistant

    7 months ago

    Bellshill, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant - Nights **Location**:Bothwell, G71 8BG **Hours**:Part-Time Hours Available **Hourly Rate**: Upto £10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**:Asda Express **We have a Customer Service opportunity available covering Night Shifts from 22.00pm - 06.00am. The rate of pay is £10.50 per hour (50p+ for...

  • Customer Service

    3 days ago

    Bellshill, United Kingdom William Grant & Sons Full time

    **Job Introduction**: We have a rarely available and exciting opportunity for a Customer Service & Demand Management Team Leader to join us at our Bellshill site, to manage, lead and coach a regionally specific Customer Relations and Demand Planning team to deliver excellent service by managing all near term demand / order activity / long term demand plan...

  • Custom Service Advisor

    6 months ago

    Bellshill, United Kingdom Gi Group Full time

    **Full Time**: **Temporary**: - About our client - Our client is a leading company in the automotive industry and currently looking for an experienced customer service advisor/receptionist to join their offices in Eurocentral. - Your Role - Based in Eurocentral, the customer service advisor will be: - Responsible for routing calls through to the correct...

  • Customer Service Specialist

    3 weeks ago

    Bellshill, United Kingdom Teleperformance Full time

    Start date: Various start dates in January and February 2025Rate of Pay: £11.75 per hour, rising to £12.08 per hour after 3 monthsLocation: Glasgow Cuprum Building, Argyle Street, Glasgow - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND WORK FROM HOME IS NOT AVAILABLE FOR THIS POSITIONShifts: Full time 40 hours per week. Monday – Saturday between 08.00 am...

  • Customer Service Delivery Specialist

    2 weeks ago

    Bellshill, North Lanarkshire, United Kingdom Yodel Careers Full time

    **Job Description**We are looking for a Customer Service Delivery Specialist to join our team at Yodel Careers. As a Parcel Delivery Driver, you will be responsible for delivering excellent customer service and ensuring that parcels are delivered safely and efficiently.Responsibilities:Delivering parcels to customers in a timely mannerProviding excellent...

  • Retail Customer Service Representative

    7 months ago

    Bellshill, United Kingdom William Hill Full time

    **Location** Main Street, Bellshill ML4 1AE **Salary** £10.50 rising to £10.90 after passing probation **Hours** 15 - People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.- Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and...

  • Part Time Customer Service Advisor

    6 months ago

    Bellshill, United Kingdom KwikFit Full time

    **About us** Everyone knows Kwik Fit for our tyres, but these days we do a whole lot more. Servicing, fleet services, fast-fit - whatever comes our way, our teams have what it takes to get the job done properly. And whilst half of our MOT and service appointments are booked in advance, either online or over the phone, we are still ready to save the day for...

  • Part Time Customer Service Advisor

    7 months ago

    Bellshill, United Kingdom KwikFit Full time

    **About us** Everyone knows Kwik Fit for our tyres, but these days we do a whole lot more. Servicing, fleet services, fast-fit - whatever comes our way, our teams have what it takes to get the job done properly. And whilst half of our MOT and service appointments are booked in advance, either online or over the phone, we are still ready to save the day for...

  • Part Time Customer Service Advisor

    6 months ago

    Bellshill, United Kingdom KwikFit Full time

    **About us** Everyone knows Kwik Fit for our tyres, but these days we do a whole lot more. Servicing, fleet services, fast-fit - whatever comes our way, our teams have what it takes to get the job done properly. And whilst half of our MOT and service appointments are booked in advance, either online or over the phone, we are still ready to save the day for...

Customer Service Manager

2 months ago

Bellshill, United Kingdom Kick ICT Group Ltd Full time

Kick ICT Group

Kick ICT Group is one of the fastest growing providers of IT Services in the UK, with a talented and highly skilled team that provide outstanding service and value to our customers.


Founded in April 2015 by CEO Tom O’Hara, Kick has grown rapidly with acquisitions playing a vital role in shaping Kick as a respected leader within the industry. Since 2015, nine acquisitions have been made. These acquisitions

alongside our strong organic growth have been the key elements in our ability to scale and expand the range of services and levels of expertise that Kick provides to our customers.


Combining over 40 years of expertise and service from respected industry players, Castle and Talon, our five divisions, Technical, Dynamics, Infor, Communications and KickSecure allow us to deliver tailored expertise to each customer.

We pride ourselves on our commitment to providing outstanding IT solutions, services and support. Yet we believe that it's how we work with people that is most important to us.


You can trust in our expertise.


The Role

BASE LOCATION: Bellshill

SALARY: Up to £45K - Depending on skills and experience

WORKING PATTERN: Permanent I Full-time (35 hours per week)

ROLE PURPOSE:

To assist in ensuring the smooth and efficient management of customer service operations, serving as the main escalation point for any service-related issues. You will play a key role in maintaining customer satisfaction by addressing problems quickly, preventing issues from arising, and ensuring that customer service operations run smoothly.


Key Responsibilities

  • Act as an escalation point for customer service issues and problems ensuring that all concerns are addressed promptly and professionally.


  • Continuously monitor the customer service landscape to identify any emerging issues or potential challenges that could impact customer satisfaction. Proactively take steps to head off issues before they arise, ensuring a seamless experience for customers.


  • Collaborate with other departments to gain insights into potential areas of concern and develop strategies and best practices to prevent common customer service issues.


  • Consistently review progress of projects to prevent anything going off-course or support calls that are not proceeding as expected, including;
  • Identifying and assessing potential issues early on
  • providing constructive feedback to the business
  • recommending corrective actions


  • Work cross-functionally and collaboratively with various teams (Sales, Operations, Project Management, and Support) to improve service delivery and ensure that customer service operations are aligned with business objectives and customer expectations, including;
  • Provide feedback to teams about recurring service issues and work together to implement solutions.
  • Share insights on customer service trends and improvement opportunities.


  • Continuously assess customer satisfaction levels utilising metrics including NPS and customer feedback and agree adjustments to service delivery as needed to enhance the overall customer experience.


  • Develop initiatives aimed at improving customer retention and positive relationships.


  • Track, analyse, and report on customer service overall performance, providing regular reports to the Operational Board on the status of customer service key metrics, including.
  • Use data-driven insights to suggest improvements to processes and team performance.
  • Regularly review service delivery and make recommendations for improvements based on feedback and performance metrics.


What do I need?

  • Previous experience within a customer service management role in the IT industry
  • Excellent interpersonal skills and experience in managing complex customer relationships
  • Experience of implementing and embedding customer service frameworks and processes which assist in ensuring a positive customer experience
  • Ability to work in a fast paced, constantly changing environment
  • Demonstrable experience in creating an analysing reports and data to identify challenges and advise on appropriate solutions
  • Excellent communication, time management, and problem-solving skills
  • Ability to work with all levels of stakeholders and across business divisions


Benefits

  • Competitive salary
  • 30 days annual leave (plus a birthday holiday)
  • Additional Service Days
  • Group personal pension plan
  • Private medical insurance scheme
  • Hybrid Working
  • Life cover (2 x final salary)
  • Cycle to work scheme


Kick ICT Group recognise the value of a diverse workforce and are committed to making our working environment inclusive for all.