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CRM Manager

2 months ago

Manchester, United Kingdom RedCat Digital Full time £35,225
Job Title: CRM Manager

RedCat Digital is seeking a skilled CRM Manager to join our team. As a CRM Manager, you will be responsible for providing day-to-day support to CRM users, ensuring they have the tools and training they need to effectively utilize the CRM system.

User Support

As the primary point of contact for CRM users, you will manage support requests and troubleshoot issues to ensure a smooth user experience. This includes:

  • Delivering training sessions and workshops to empower users in utilizing CRM features
  • Capture and translate business processes into CRM solutions that enhance operational efficiency
  • Creating and maintaining documentation of CRM project logic to inform decision-making throughout the transformation programme
  • Building and nurturing relationships with stakeholders to foster support for the CRM transformation efforts across the organization
  • Collaborating with IT and HR departments to ensure training materials are relevant and effective
  • Ensuring high-quality data is maintained, troubleshooting issues, and adhering to data governance protocols
  • Supporting users during the User Acceptance Testing (UAT) phase and managing the transition to new processes and systems
  • Monitoring day-to-day risks related to the CRM transformation and contributing to the overall risk register
Requirements

We are looking for a candidate with experience in managing or implementing a CRM system, preferably Microsoft Dynamics. The ideal candidate will have:

  • A strong understanding of CRM fundamentals and trends
  • Strong planning and organizational skills
  • Data literacy and a passion for maintaining high-quality, accurate data
  • Familiarity with data visualization tools and user journeys in CRM systems

You will report to the Senior Manager, CRM, and work closely with various departments to ensure CRM solutions meet user needs and organizational objectives. This is an excellent opportunity to contribute to a transformative project within an Arts and Culture organization that enhances CRM capabilities.