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Booking Clerk and Receptionist

2 months ago

Dewsbury, Kirklees, United Kingdom The Mid Yorkshire Teaching NHS Trust Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Booking Clerk and Receptionist. As a key member of our administration team, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.

Key Responsibilities
  • Booking and Scheduling
    • Liaise with clinicians and clinical administration teams to ensure accurate patient pathways.
    • Provide an outpatient and day case booking service using Patient Target Lists and agreed processes to ensure effective use of clinic and day unit capacity.
    • Monitor waiting lists to ensure patients are appointed in line with clinical instruction, national and local waiting times.
  • Reception and Customer Service
    • Provide a warm and welcoming reception service, meeting and greeting patients and visitors to the department.
    • Ensure accurate recording of patient activity on Patient Administration System.
    • Communicate with patients, visitors, and carers regarding appointments and waiting times.
  • Clinical Administration Generic Duties and Responsibilities
    • Adhere to local, national, and clinically indicated maximum timeframes.
    • Apply relevant policies and SOPs to ensure consistent services are delivered.
    • Attend meetings for service development initiatives as required.
Requirements

To be successful in this role, you will need:

  • Good general education to include CSE or GCSE in English Language and Maths (A-C or 4-9 grade) or equivalent/experience.
  • IT skills qualifications; CLAIT or ECDL computer course.
  • NVQ 3 in Business Administration or equivalent experience.
Desirable Qualifications and Experience

We are looking for candidates with:

  • NVQ 3 in Customer Service VQ Level 2 qualification in related subject.
  • Experience of working with multiple computer software programmes such as Microsoft Office and Customer Relationship Management systems.
  • Working within a multidisciplinary team.
  • Experience of working in a customer service environment.
Skills and Abilities

You will need to demonstrate:

  • Excellent organisational skills.
  • Able to work under pressure and to strict deadlines.
  • Able to work effectively across departmental boundaries.
  • Demonstrate effective written verbal and telephone communication skills with team, clients, relatives, using sensitivity and diplomacy when required.