Gbs Customer Service Clerk
6 months ago
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**UPS Shaw Cross - Full Time**
Customer Service Clerk
37.5 hours (Monday - Friday)
A great opportunity to join our customer service team on a long term basis. You will report to the customer service team leader and will be responsible for delivering first class customer service to our retail customers by means of liaising with internal and external stakeholders.
Our customer service team support a diverse portfolio of retail customers and are continuously providing innovative solutions to support both our customer needs and business growth.
To be successful in this role you will possess a customer centric mind set and you will have a proven track record of continuously contributing to improving both internal ways of working and the customer experience.
**Your responsibilities**:
- Efficiently process and manage customer collection requests and bookings
- Perform ad-hoc data analysis using internal and external data to support both management and own decision making
- Accountability to meet individual and team KPI’s
- Effectively communicate all service issues to customers
- Provide collection information to our customers and any other documentation/information required
- Work directly with major retailers to feedback on and execute solutions to logístical issues
- Liaise with transport planning department to optimise collection/delivery capacity
- Working with internal and external stakeholders to resolve claims/delivery disputes
- Aiding in the completion of other departmental work to ensure efficiency and effectiveness of the department as a whole to ensure great customer service is continually maintained
**Your skills and experiences**:
- Previous customer service experience (essential)
- Supply chain knowledge (desired)
- Ability to collate large data sets and perform ad-hoc data analysis (essential)
- Excellent communication skills both written and verbal.
- Ability to stay calm in pressured situations
- Excellent PC skills, specifically MS Excel with use of advanced formulas
- A positive attitude with a willingness to continuously learn
**Employee Type**:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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