Customer Service Liaison
2 weeks ago
**About the Role**
We are seeking a highly skilled and experienced Customer Service Coordinator to join our dynamic team at Alchemy Global Talent Solutions. As a key member of our team, you will play a vital role in providing exceptional service to our clients and ensuring a smooth and satisfactory experience throughout the entire moving process.
Key Responsibilities:
- Provide support to clients throughout the entire moving process, ensuring a seamless and satisfactory experience.
- Handle escalated complaints that staff and colleagues are unable to resolve, ensuring thorough investigation and resolution.
- Maintain accurate records of moving complaints, their causes, and resolutions.
- Monitor and respond to online reviews appropriately.
- Address and resolve moving customer queries and complaints promptly and effectively.
Requirements:
- Strong customer service skills are essential.
- Experience in handling complaints is preferred.
About Us:
Alchemy Global Talent Solutions is a leading provider of exceptional service and support to our clients. We are committed to delivering outstanding results and building long-term relationships with our clients and partners.
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