Customer Service Liaison

2 weeks ago


Biggin Hill Greater London, United Kingdom Alchemy Global Talent Solutions Full time
Job Description

**About the Role**

We are seeking a highly skilled and experienced Customer Service Coordinator to join our dynamic team at Alchemy Global Talent Solutions. As a key member of our team, you will play a vital role in providing exceptional service to our clients and ensuring a smooth and satisfactory experience throughout the entire moving process.

Key Responsibilities:

  • Provide support to clients throughout the entire moving process, ensuring a seamless and satisfactory experience.
  • Handle escalated complaints that staff and colleagues are unable to resolve, ensuring thorough investigation and resolution.
  • Maintain accurate records of moving complaints, their causes, and resolutions.
  • Monitor and respond to online reviews appropriately.
  • Address and resolve moving customer queries and complaints promptly and effectively.

Requirements:

  • Strong customer service skills are essential.
  • Experience in handling complaints is preferred.

About Us:

Alchemy Global Talent Solutions is a leading provider of exceptional service and support to our clients. We are committed to delivering outstanding results and building long-term relationships with our clients and partners.



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