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Customer Service Liaison

2 months ago

Biggin Hill, United Kingdom Alchemy Global Talent Solutions Full time
Job Opportunity

We are seeking a skilled Customer Service Coordinator to join our team at Alchemy Global Talent Solutions.

Key Responsibilities:

  • Provide exceptional customer service throughout the moving process, ensuring a smooth and satisfactory experience.
  • Investigate and resolve escalated complaints, maintaining accurate records of moving complaints and their resolutions.
  • Monitor and respond to online reviews, ensuring a positive reputation for our company.
  • Coordinate and manage moving client files, addressing customer queries and complaints promptly and effectively.

Requirements:

  • Strong customer service skills and experience in handling complaints.
  • Excellent communication and conflict resolution skills.
  • Ability to manage multiple tasks and coordinate effectively.
  • Detail-oriented with strong organizational skills.

If you possess the necessary skills and experience, please contact us to discuss this opportunity further.