Customer Service Liaison

3 days ago

Biggin Hill, United Kingdom Alchemy Global Talent Solutions Full time
Customer Service Coordinator

We are seeking a skilled and experienced Customer Service Coordinator to join our dynamic team at Alchemy Global Talent Solutions in South London.

Key Responsibilities:

  • Provide exceptional support to customers throughout the entire moving process, ensuring a seamless and satisfactory experience.
  • Investigate and resolve escalated complaints that staff and colleagues are unable to resolve, ensuring thorough investigation and resolution.
  • Maintain accurate records of moving complaints, their causes, and resolutions.
  • Monitor and respond to online reviews and feedback appropriately.
  • Coordinate and manage moving client files as required.
  • Address and resolve moving customer queries and complaints promptly and effectively.

Requirements:

  • Strong customer service skills are essential for success in this role.
  • Experience in handling complaints is preferred, but not essential.
  • A strong negotiator with excellent conflict resolution skills.
  • Moving industry experience is advantageous, but not required.
  • Ability to manage multiple tasks and coordinate effectively.
  • Excellent communication skills, both written and verbal.
  • Detail-oriented with strong organizational skills.

If you meet the above criteria and are interested in this opportunity, please contact Alchemy Global Talent Solutions today.

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