Customer Service Representative

2 weeks ago

Biggin Hill, United Kingdom YourRecruit (UK) Full time

Job Title: Customer Service Advisor

Job Type: Full-time

Location: Westerham

Job Description:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our internal sales team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Prioritize and process customer orders and enquiries in an efficient, courteous, and prompt manner.
  • Identify and include all costs associated with sales orders, raise any price queries for resolution to the Business Line Manager.
  • Maintain thorough and accurate customer service records using the SAGE system.
  • Check product availability for customer orders.
  • Investigate, resolve, and communicate customer complaints relating to shortcomings in services.
  • Liaise with the Purchasing Department to ensure that purchase orders are raised for customer's requirements.
  • Continually communicate with customers to ensure that a high standard of customer service is maintained.
  • Liaise with the Credit Control Department when a new customer account needs creating.
  • Identify orders held for credit issues and manage the order until resolved.
  • Ensure all relevant quality procedures are followed to meet the requirements of ISO 9001:2008.
  • Agree the purchase quantity and price for direct delivery orders with the Business Line/Regional Sales Manager.
  • Raise Pro-forma invoices.
  • Continually develop to achieve and maintain departmental and company KPIs.
  • Be pro-active/self-motivated and to carry out telephone selling/cross-selling when appropriate.
  • Raise Credit Note and Supplementary Invoice requests where appropriate.

Requirements:

  • Strong communication skills and the ability to build long-lasting business relationships.
  • High attention to detail and a methodical manner to ensure that orders are processed accurately.
  • Ability to work in a small but extremely busy team environment.

What We Offer:

We offer a competitive salary and a dynamic work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

  • Customer Service Representative

    2 weeks ago

    Biggin Hill, United Kingdom YourRecruit (UK) Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our internal sales team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesPrioritize and process customer orders and enquiries in a timely and...

  • Customer Service Representative

    2 weeks ago

    Biggin Hill, United Kingdom YourRecruit (UK) Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our internal sales team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesPrioritize and process customer orders and enquiries in a timely and...

  • Customer Service Representative

    4 months ago

    Kings Hill, United Kingdom Charities Aid Foundation Full time

    **Job reference number**:ST976 **Contract**: Permanent, Full time 35 hours per week (Mon-Fri 9am-5pm) **Location**: Kings Hill-based (Kent) with hybrid working **Salary**: Up to £24,178 per annum We’re looking for a talented Customer Service Representative to join our Contact Centre in our Customer Service Department at Charities Aid Foundation...

  • Customer Service Representative

    1 week ago

    Burgess Hill, West Sussex, United Kingdom First Recruitment Services Full time

    {"title": "Customer Service Representative", "subtitle": "Work with our client in their Control Centre", "content": "We are seeking a skilled Customer Service Representative to join our client\u2019s Control Centre team. As a key member of the team, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs...

  • Customer Service Representative

    1 week ago

    Burgess Hill, West Sussex, United Kingdom First Recruitment Services Full time

    {"title": "Customer Service Representative", "subtitle": "Work with our client in their Control Centre", "content": "We are seeking a skilled Customer Service Representative to join our client\u2019s Control Centre team. As a key member of the team, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs...

  • Customer Service Representative

    4 months ago

    Kings Hill, United Kingdom Charities Aid Foundation Full time

    **Job reference number**:EW993-995 **Contract**: Permanent, full time, 35 hours per week **Location**: Kings Hill-based (Kent) with hybrid working **Salary**: £24,179 per annum We’re looking for a talented Customer Service Representative to join our team at CAF Bank, part of Charities Aid Foundation (CAF). **What you’ll do** You will be an...

  • Customer Service Representative

    4 months ago

    Kings Hill, United Kingdom Charities Aid Foundation Full time

    **Job reference number**:EW1015 **Contract**: Up to 12 months FTC, full time, 35 hours per week **Location**: Kings Hill-based (Kent) with hybrid working ( First 6 months are full time in the Kings Hill office) **Salary**: £24,179 per annum We’re looking for a talented Customer Service Representative to join our team at CAF Bank, part of Charities Aid...

  • Customer Service Representative

    3 months ago

    Kings Hill, United Kingdom Charities Aid Foundation Full time

    **Job reference number**:GS1061-1062 **Contract**: 12 month FTC, full time, 35 hours per week **Location**: Kings Hill-based (Kent) (Full time office attendance is required for the first 6 months, this will them move to hybrid working on an ad hoc basis. **Salary**: £24,179 per annum We’re looking for a talented Customer Service Representative to join...

  • Customer Service Representative

    3 months ago

    Burgess Hill, United Kingdom Travail Employment Group Ltd Full time

    Call Centre Agent £24941 (Inc £1ph attendance bonus) OTE £28,000 - £31,000, Burgess Hill, 28 days holiday, Pension, 8am - 5pm / 9am - 6pm Monday to Friday, Saturdays (on a rota) 9am - 2pm/9am -5pm, paid overtime, average 42.5 hours a week The Role Due to continued success, our client, a well-established contact centre in the automotive sector, based...

  • Customer Service Representative

    4 days ago

    Biggin Hill, Greater London, United Kingdom Alchemy Global Talent Solutions Full time

    Our client, a leading removals company, is seeking a skilled Customer Service Coordinator to support customers throughout the moving process. Key responsibilities include providing exceptional service, handling escalated complaints, maintaining accurate records, and monitoring online reviews. Strong customer service skills and experience in complaint...

  • Customer Service Representative

    4 days ago

    Biggin Hill, Greater London, United Kingdom Alchemy Global Talent Solutions Full time

    Our client, a leading removals company, is seeking a skilled Customer Service Coordinator to support customers throughout the moving process. Key responsibilities include providing exceptional service, handling escalated complaints, maintaining accurate records, and monitoring online reviews. Strong customer service skills and experience in complaint...

  • Customer Service Representative

    4 days ago

    Biggin Hill, Greater London, United Kingdom Alchemy Global Talent Solutions Full time

    Our client, a leading removals company, is seeking a skilled Customer Service Coordinator to support customers throughout the moving process. Key responsibilities include providing exceptional service, handling escalated complaints, maintaining accurate records, and monitoring online reviews. Strong customer service skills and experience in complaint...

  • Customer Service Representative

    4 days ago

    Biggin Hill, Greater London, United Kingdom Alchemy Global Talent Solutions Full time

    Our client, a leading removals company, is seeking a skilled Customer Service Coordinator to support customers throughout the moving process. Key responsibilities include providing exceptional service, handling escalated complaints, maintaining accurate records, and monitoring online reviews. Strong customer service skills and experience in complaint...

  • Customer Service Representative

    2 weeks ago

    Mill Hill, United Kingdom Profile 29 Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Profile 29. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProcess and fulfill customer orders in a timely and efficient...

  • Customer Service Representative

    7 days ago

    Biggin Hill, Greater London, United Kingdom Alchemy Global Talent Solutions Full time

    Job OverviewAlchemy Global Talent Solutions is seeking a skilled Customer Service Coordinator to provide exceptional support to customers throughout the moving process.Key Responsibilities:* Provide timely and effective support to customers, ensuring a smooth and satisfactory experience* Handle escalated complaints, conducting thorough investigations and...

  • Customer Service Representative

    7 days ago

    Biggin Hill, Greater London, United Kingdom Alchemy Global Talent Solutions Full time

    Job OverviewAlchemy Global Talent Solutions is seeking a skilled Customer Service Coordinator to provide exceptional support to customers throughout the moving process.Key Responsibilities:* Provide timely and effective support to customers, ensuring a smooth and satisfactory experience* Handle escalated complaints, conducting thorough investigations and...

  • Customer Service Representative

    2 weeks ago

    Burgess Hill, West Sussex, United Kingdom Station Taxis Ltd Full time

    Job DescriptionStation Taxis Ltd is seeking a skilled Customer Service Representative to join our team on a rotating shift basis, averaging 30 hours per week.Key Responsibilities:Taking bookings and managing customer inquiriesProviding exceptional customer service and supportRequirements:Excellent communication and interpersonal skillsGood knowledge of the...

  • Customer Service Representative

    2 weeks ago

    Burgess Hill, West Sussex, United Kingdom Station Taxis Ltd Full time

    Job DescriptionStation Taxis Ltd is seeking a skilled Customer Service Representative to join our team on a rotating shift basis, averaging 30 hours per week.Key Responsibilities:Taking bookings and managing customer inquiriesProviding exceptional customer service and supportRequirements:Excellent communication and interpersonal skillsGood knowledge of the...

  • Customer Service Representative

    4 days ago

    Biggin Hill, Greater London, United Kingdom Alchemy Global Talent Solutions Full time

    Our client, a leading removals company, is seeking a skilled Customer Service Coordinator to provide exceptional service to customers throughout the moving process. Key responsibilities include: * Providing support to customers to ensure a smooth and satisfactory experience * Handling escalated complaints that staff and colleagues are unable to resolve *...

  • Customer Service Representative

    4 days ago

    Biggin Hill, Greater London, United Kingdom Alchemy Global Talent Solutions Full time

    Our client, a leading removals company, is seeking a skilled Customer Service Coordinator to provide exceptional service to customers throughout the moving process. Key responsibilities include: * Providing support to customers to ensure a smooth and satisfactory experience * Handling escalated complaints that staff and colleagues are unable to resolve *...