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Customer Service Representative

2 months ago

Biggin Hill, United Kingdom YourRecruit (UK) Full time

Job Title: Customer Service Advisor

Job Type: Full-time

Location: Westerham

Job Description:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our internal sales team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Prioritize and process customer orders and enquiries in an efficient, courteous, and prompt manner.
  • Identify and include all costs associated with sales orders, raise any price queries for resolution to the Business Line Manager.
  • Maintain thorough and accurate customer service records using the SAGE system.
  • Check product availability for customer orders.
  • Investigate, resolve, and communicate customer complaints relating to shortcomings in services.
  • Liaise with the Purchasing Department to ensure that purchase orders are raised for customer's requirements.
  • Continually communicate with customers to ensure that a high standard of customer service is maintained.
  • Liaise with the Credit Control Department when a new customer account needs creating.
  • Identify orders held for credit issues and manage the order until resolved.
  • Ensure all relevant quality procedures are followed to meet the requirements of ISO 9001:2008.
  • Agree the purchase quantity and price for direct delivery orders with the Business Line/Regional Sales Manager.
  • Raise Pro-forma invoices.
  • Continually develop to achieve and maintain departmental and company KPIs.
  • Be pro-active/self-motivated and to carry out telephone selling/cross-selling when appropriate.
  • Raise Credit Note and Supplementary Invoice requests where appropriate.

Requirements:

  • Strong communication skills and the ability to build long-lasting business relationships.
  • High attention to detail and a methodical manner to ensure that orders are processed accurately.
  • Ability to work in a small but extremely busy team environment.

What We Offer:

We offer a competitive salary and a dynamic work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.