Telecare Operations Assistant

1 day ago


StokeonTrent, Stoke-on-Trent, United Kingdom Austin Fraser Full time

Telecare Operations Assistant Job Summary

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We are seeking a highly motivated and organized Telecare Operations Assistant to join our team at Austin Fraser. In this role, you will provide administrative support to the Telecare Operations team, ensuring seamless day-to-day operations and exceptional customer service.

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About the Role

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This position involves coordinating responses to emergency situations, such as power outages or medical emergencies, and ensuring that all necessary resources are deployed to support affected individuals.

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You will work closely with other teams to identify issues and develop solutions, and provide regular updates and feedback to management and stakeholders on service delivery and performance.

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Key Responsibilities

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Coordinating responses to emergency situations and ensuring that all necessary resources are deployed to support affected individuals.

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Collaborating with other teams to identify issues and develop solutions.

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Providing regular updates and feedback to management and stakeholders on service delivery and performance.

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What We Offer

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A competitive salary of £16.27 per hour, Monday to Friday, 24/7 rota with shifts of 8.5 hours. The temporary contract runs until 01/02/2025, with opportunities for extension based on performance and business needs.

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A comprehensive training program, including scripts and scenarios, to ensure you have the skills and confidence to handle any situation that arises.

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A dynamic and supportive team environment, where you can grow and develop your skills and knowledge.



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