Customer Service Representative
21 hours ago
Job Overview
">We are seeking a Customer Service Representative to join our team at Austin Fraser. In this role, you will provide exceptional customer service and support to individuals in need of telecare services.
">About the Role
">This position involves working as the first point of contact for Telecare and Lifeline Services. You will take calls from people in potentially life-threatening situations, assist them in staying calm and safe, identify the issue, arrange necessary support, and ensure their welfare.
">You will also act as the first point of contact for the city council's out-of-hours services. This includes taking calls about various services, identifying the issue, and arranging required supports. Scripts are available to support this role, but it will involve handling novel situations.
">Requirements
">Fully trained advisors are provided, but experience in call handling is essential. You should be able to work effectively in a fast-paced environment and maintain confidentiality in sensitive situations.
">What We Offer
">A competitive salary of £16.27 per hour, Monday to Friday, 24/7 rota with shifts of 8.5 hours. The temporary contract runs until 01/02/2025, with opportunities for extension based on performance and business needs.
">A comprehensive training program, including scripts and scenarios, to ensure you have the skills and confidence to handle any situation that arises.
">A dynamic and supportive team environment, where you can grow and develop your skills and knowledge.
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