Retail Customer Service Representative

5 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom Tesco Partners Full time
About the Role

We are looking for a highly motivated individual to join our team as a Retail Customer Service Representative. The successful candidate will have a passion for delivering excellent customer service and working in a fast-paced retail environment.

Responsibilities and Expectations:
  • Deliver Exceptional Customer Experience: Provide prompt and courteous service to all customers, responding to their queries and resolving any issues efficiently.
  • Operate Efficiently: Work effectively across various areas of the store, maintaining a high level of productivity and efficiency.
  • Maintain Product Knowledge: Stay up-to-date with products and services within the store, using this knowledge to inform customer interactions and drive sales.
What We Offer:
  • A minimum of 16 guaranteed hours per week, with flexibility to work fewer hours if desired (minimum 12 hours).
  • Holiday entitlement starting at 20 days plus a personal day, rising to 22 days after 12 months.
  • Flexible working arrangements available from day one.
  • 10% off and 15% off at payday weekends with Colleague Clubcard.
  • Lifecover and an award-winning pension scheme with matching contributions up to 7%.


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