Service and Support Specialist

5 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom Austin Fraser Full time
Key Responsibilities

As a Service and Support Specialist with Austin Fraser, you will be the first point of contact for Telecare and Lifeline Service, providing help and support to individuals in potentially life-threatening situations. You will take calls from people in need, assist them in staying calm and safe, identify issues, arrange required support, and ensure their welfare.

The role also involves being the first point of contact for the city council's out-of-hours services. This includes taking calls about various services, identifying issues, and arranging necessary supports. Training will be provided, but experience in call handling is essential.

Requirements

This position requires excellent communication skills, ability to work under pressure, and a strong customer service focus. Full training will be provided, but previous experience in a similar role is beneficial.

Working Conditions

You will be working in an office environment on a 24/7 rota, with shifts lasting 8.5 hours. As part of the rota, you will work nights, weekends, and bank holidays, including Christmas.

Rate: £16.27 per hour
Total Annual Salary: £33,944.80 (based on 40 hours/week)

Why Choose This Role?

This position offers a unique opportunity to make a real difference in people's lives. If you are passionate about delivering exceptional customer service and have the ability to remain calm under pressure, this could be the perfect fit for you.

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