Service and Support Specialist
5 days ago
As a Service and Support Specialist with Austin Fraser, you will be the first point of contact for Telecare and Lifeline Service, providing help and support to individuals in potentially life-threatening situations. You will take calls from people in need, assist them in staying calm and safe, identify issues, arrange required support, and ensure their welfare.
The role also involves being the first point of contact for the city council's out-of-hours services. This includes taking calls about various services, identifying issues, and arranging necessary supports. Training will be provided, but experience in call handling is essential.
Requirements
This position requires excellent communication skills, ability to work under pressure, and a strong customer service focus. Full training will be provided, but previous experience in a similar role is beneficial.
Working Conditions
You will be working in an office environment on a 24/7 rota, with shifts lasting 8.5 hours. As part of the rota, you will work nights, weekends, and bank holidays, including Christmas.
Rate: £16.27 per hour
Total Annual Salary: £33,944.80 (based on 40 hours/week)
Why Choose This Role?
This position offers a unique opportunity to make a real difference in people's lives. If you are passionate about delivering exceptional customer service and have the ability to remain calm under pressure, this could be the perfect fit for you.
-
Home Support Specialist
3 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Creative Support Careers Full timeJob Title: Home Support SpecialistCreative Support is a national organisation providing support to individuals with a wide range of care needs.About the Service:We provide support to 4 gentlemen at our beautiful and homely Supported Living Service in Blythe Bridge, Stoke.Our service users enjoy a wide range of activities, including shopping, afternoon tea,...
-
Clinical Support Specialist
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Service Care Solutions Full timeService Care Solutions is a leading provider of care and support services. We are committed to delivering high-quality services that make a positive difference in the lives of our service users.We are seeking an experienced Clinical Support Specialist to join our team. The successful candidate will be responsible for supporting individuals with drug and...
-
Care and Support Specialist
10 hours ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Creative Support Ltd Full timeWe are seeking a skilled Care and Support Specialist to join our team at Creative Support Ltd. In this challenging yet rewarding role, you will provide person-centred care and support to individuals with mental health needs in our nursing and residential homes services in Stoke.About the Role:This is an exciting opportunity to make a positive difference in...
-
Safety Equipment Servicing Specialist
5 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Nationwide Specialist Services Full timeJob Description:We are seeking a highly skilled Safety Equipment Servicing Specialist to join our team at Nationwide Specialist Services. As a key member of our maintenance crew, you will be responsible for delivering top-notch servicing, maintenance, and repairs to height safety equipment across the UK.The ideal candidate will have extensive experience...
-
Support Services Specialist
2 months ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom beBee Professionals Full time £20,000 - £25,000beBee Professionals is committed to empowering individuals with disabilities to achieve their full potential. As a Support Services Specialist, you will play a vital role in supporting service users in their daily activities and personal development.Key Responsibilities:Assist service users with daily living activities, including personal care and household...
-
Dispensary Support Specialist
6 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom This is an IT support group Full timeAbout the RoleAs a Dispensary Support Specialist at This is an IT support group, you will play a crucial role in supporting the pharmacy team in delivering high-quality patient care. Your responsibilities will include assisting with general reception duties, answering the telephone, and dealing with patient inquiries.Key DutiesTo interpret and accurately...
-
Administrative Support Specialist
9 hours ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom This is an IT support group Full timeUniversity Hospitals of North Midlands NHS Trust is seeking an Administrative Support Specialist to provide administrative support across various departments.The successful candidate will be responsible for managing waiting lists, communicating appointments and admission related information to patients and carers, and typing correspondence within performance...
-
Educational Support Specialist
3 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Horizon Care and Education Full timeAbout the OpportunityHorizon Care and Education is seeking an experienced Educational Support Specialist to join our team at Draycott Moor College in Staffordshire. As a specialist, you will work closely with children aged 10-18 years, supporting their educational and social development.**Role Overview**The ideal candidate will have excellent communication...
-
Field Service Engineer
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Nationwide Specialist Services Full timeJob Title: Field Service EngineerWe are seeking a skilled Field Service Engineer to join our team at Nationwide Specialist Services. As a key member of our team, you will be responsible for ensuring the safe installation and inspection of fall protection systems across the UK.Key Responsibilities:Installation and inspection of fall protection...
-
Support Specialist
3 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Victim Support Full timeSafe Accommodation Domestic Abuse CaseworkerVictim Support is recruiting a skilled and empathetic Child and Family Advocate to work as a Safe Accommodation Domestic Abuse Caseworker. In this role, you will provide essential support and guidance to victims of domestic violence and abuse.About the Job:Deliver high-quality casework services, focusing on the...
-
Recovery Specialist
2 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Service Care Solutions Ltd Full timeSupport Individuals with Drug and Alcohol AddictionWe are seeking a dedicated Recovery Specialist to join our team at Service Care Solutions Ltd. The successful candidate will work closely with service users, providing support and guidance in managing their addiction.About the Role:Manage a caseload of 40-60 service usersSupport individuals from Point of...
-
Addiction Support Practitioner
2 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Service Care Solutions Ltd Full timeAddiction Support ProfessionalWe're looking for a skilled Addiction Support Professional to join our team at Service Care Solutions Ltd. This role involves working closely with service users, offering individualized support and guidance to help them overcome addiction.Key Duties:Directly manage a caseload of 40-60 service usersEngage with new service users...
-
Recovery Relief Support Specialist
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Creative Support Ltd Full timeWe are seeking a Relief Recovery Support Worker to join our team in Stoke. This is an exciting opportunity to work in a dynamic and supportive environment where you can make a real difference in the lives of people with mental health needs.Key ResponsibilitiesAs a Relief Recovery Support Worker, you will work on an ad-hoc basis to provide person-centred care...
-
Substance Misuse Nursing Specialist
2 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Service Care Solutions Full timeAbout the RoleService Care Solutions is currently recruiting for a Substance Misuse Nurse to deliver high standards of nursing care for the treatment and support of substance dependency. As a specialist nurse, you will provide high-quality clinical assessments and treatment to substance-dependent clients in a residential setting, working in a...
-
Care Specialist
5 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom This is an IT support group Full timeJob DescriptionWe are seeking a highly skilled Care Specialist to join our IT support group. As a Care Specialist, you will conduct specialist assessments and work collaboratively with service users and carers to promote self-determination, choice, and autonomy.You will provide written reports for Crown or Magistrates Courts and offer recommendations as...
-
Customer Service Advisor
3 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Supply Care Solutions Full timeJob Title: Customer Service Advisor - Telecare Support SpecialistWe are seeking a highly skilled and empathetic individual to join our team as a Customer Service Advisor - Telecare Support Specialist. As the first point of contact for our telecare services, you will play a critical role in providing support and assistance to individuals in potentially...
-
Fall Protection Specialist
3 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Nationwide Specialist Services Full timeJob Title: Fall Protection InstallationCompany Overview:Nationwide Specialist Services is a leading provider of specialist services, delivering top-notch solutions across the UK. Our dependable team works around the clock, setting new standards for safety, speed, and consistency.Salary:We offer a competitive salary of £45,000 - £60,000 per annum, depending...
-
Fall Protection Installation Specialist
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Nationwide Specialist Services Full timeAbout the RoleWe are a specialist services supplier providing a range of services including building maintenance, window cleaning, and equipment testing across the UK. Our team works around the clock to deliver safe, efficient, and consistent services to our clients.The successful candidate will have relevant experience in a similar role, excellent...
-
Employment Relations Specialist
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Meridian Business Support Limited Full timeJob Description: Employment Relations SpecialistWe are seeking an experienced Employment Relations Specialist to join our team on a part-time basis. As an HR Advisor, you will work closely with department managers and individual employees to ensure seamless day-to-day operations.The successful candidate will have a good understanding of employment law, as...
-
Financial Services Audit Specialist
4 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Bennett and Game Recruitment LTD Full timeBennett and Game Recruitment LTD is seeking a skilled Financial Services Audit Specialist to join their team in Stoke. This is an excellent opportunity for a chartered accountant to take their career to new heights with a well-known firm of auditors.As an Audit Senior, you will provide a wide range of audit services across diverse clients, contributing to...