Service Delivery Manager
3 weeks ago
About the Company
Greenbean is a technology company that offers a unique solution for household bills. By bundling bills into one fixed monthly payment, we make finances easier and reduce administration tasks. Our company prioritizes employee satisfaction, with an 8.5/10 score from employees in their last engagement survey.
Job Description
As a Customer Support Manager, you will lead our Customer & Partner Support team, reporting to the Head of Operations. Your key responsibilities will include recruiting, coaching, and mentoring Team Leaders and Advisors, as well as performance management and continuous improvement. You will also monitor market and competitor activity and implement procedures to enhance processes. Additionally, you will attend Extended Leadership Team meetings and provide management reporting.
Requirements and Benefits
To succeed in this role, you will need previous experience in Customer Service Management or Team Leader positions. A proven track record in developing customer journeys and delivering high levels of customer service is essential. Experience working in high-growth businesses and adapting to rapid change is also desirable. The estimated annual salary for this role is £36,210, increasing each year. Additional benefits include 25 days holiday, plus bank holidays, with flexibility to buy or sell up to 5 days. We also offer access to Magpie, an employee discounts platform, and up to £1,500 for professional development.
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