IT Service Delivery Manager
17 hours ago
We are seeking an experienced IT Service Delivery Manager to join our team in Manchester or Newcastle. As a key member of our Digital Services team, you will be responsible for ensuring the smooth delivery of our IT services to our customers.
Key Responsibilities:- Manage and maintain our IT service catalogues using ServiceNow
- Develop and implement effective working relationships with stakeholders to ensure user needs are met
- Analyse complex data and information to inform decision-making
- Lead a small team to deliver effective outcomes in an IT Service Management role
To be successful in this role, you will need:
- ITIL4 Foundation Certification or demonstrable experience of using ITIL 4 Service Management Framework
- Experience in building effective working relationships with stakeholders
- Proven analytical and problem-solving skills
- Leadership experience in managing a small team
We offer a competitive salary of £42,614 per annum, plus a generous leave package starting at 26 days rising to 31 days over time. You will also receive all the usual public holidays, as well as flexible working hours and a range of benefits including:
- Employer pension contributions worth 28%
- Discounts and savings on shopping and fun days out
- Interest-free loans to buy a bike or a season ticket
- Professional development, coaching, mentoring, and career progression opportunities
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