Digital Service Delivery Manager
1 day ago
We are looking for an exceptional Digital Service Delivery Manager to join our Onyx-Conseil team. As a key member of our digital transformation initiative, you will play a crucial role in delivering high-quality IT services and support to our stakeholders.
About the Role:
As a Digital Service Delivery Manager, you will be responsible for defining and maintaining mechanisms to ensure we meet performance targets, and working with finance teams to manage budgets. You will also be required to lead a team of six IT professionals, ensuring they are supported in their roles and are able to deliver high-quality services and support.
Your Key Responsibilities:
- To lead a team of six IT professionals, ensuring they are supported in their roles and are able to deliver high-quality services and support.
- To define and maintain mechanisms to ensure we meet performance targets, and work with finance teams to manage budgets.
- To coordinate analysis and resolution of complex issues arising, enlisting appropriate support from relevant stakeholders.
- To ensure new or changed support services are supported into live service whilst continuing to meet the expectations of customers and stakeholders.
Requirements:
- Experience in leading IT Service Management teams to deliver multi-channel IT support, to agreed service measures/OKRs or project delivery targets in a cost-effective and timely manner.
- Evidence of strong communication skills in creating, strengthening, and owning stakeholder/business relationships to drive service quality, value for money, and meet or exceed business and user requirements.
- Demonstrable experience in shaping and implementing the people and service strategy for support services to drive and continuously improve engagement, availability, performance, and process maturity of policies, standards, and guidance used in delivery of the services.
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