Digital Transformation Manager
16 hours ago
**Job Overview**
We are seeking an experienced Senior IT Service Manager to join our team at the Department of Work & Pensions - Digital.
The successful candidate will be responsible for leading a team of six and ensuring the delivery of high-quality IT services that meet the needs of our customers.
This is a fantastic opportunity for a motivated and experienced professional to make a real difference in the lives of millions of people across the UK.
Key Responsibilities:
- Led a team of six to deliver multi-channel IT support to agreed service measures/OKRs or project delivery targets in a cost-effective and timely manner.
- Shaped and implemented the people and service strategy for support services to drive and continuously improve engagement, availability, performance, and process maturity of policies, standards, and guidance used in delivery of the services.
- Ensured new or changed support services were supported into live service whilst continuing to meet the expectations of customers and stakeholders.
- Coordinated analysis and resolution of complex issues arising, enlisting appropriate support from relevant stakeholders, and ensuring services were responsive to customer needs and wider policy changes.
Requirements:
- Experience in leading IT Service Management teams to deliver IT support to agreed service measures/OKRs or project delivery targets in a cost-effective and timely manner.
- Evidence of strong communication skills in creating, strengthening, and owning stakeholder/business relationships to drive service quality, value for money, and meet or exceed business and user requirements.
- Demonstrable experience in shaping and implementing the people and service strategy for support services to drive and continuously improve engagement, availability, performance, and process maturity of policies, standards, and guidance used in delivery of the services.
- Experience in coordinating analysis and resolution of complex issues arising, enlisting appropriate support from relevant stakeholders, and ensuring services were responsive to customer needs and wider policy changes.
What We Offer:
- A competitive salary of £55,557 per annum.
- A generous pension scheme with employer contributions of 28%.
- Holidays: 26 days rising to 31, plus all bank holidays and flexible leave options.
- Flexible working arrangements, including hybrid working and flexi hours.
- Discounts and savings on shopping, fun days out, and more.
- Interest-free loans to buy a bike or a season ticket.
- Professional development, coaching, mentoring, and career progression opportunities.
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