Digital Transformation Associate

4 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Department of Work & Pensions - Digital Full time
As a Digital Transformation Associate at the Department of Work & Pensions - Digital, you will have the opportunity to contribute to the implementation and improvement of service management across our digital projects. This is a unique chance to develop your skills and expertise in a fast-paced and innovative environment.

The role involves managing incidents, problems, knowledge, and aspects of change management, as well as overseeing tasks related to certificates, vulnerabilities, and security updates. You will work closely with a supportive and expert team to deliver services that work better for the millions of people who interact with DWP every day.

To succeed in this role, you will need to have excellent analytical and problem-solving skills, with a strong understanding of operational processes and customer services management. You will also need to have experience in managing quality services, communicating effectively, and working in a disciplined environment under pressure to meet challenging objectives and timescales.

You will be rewarded with a competitive salary of £48,000 per annum, plus benefits including a pension scheme with employer contributions worth 28.97%, approximately £9,123 towards your membership in the Civil Service Defined Benefit Pension scheme, and a comprehensive benefits package built around your work-life balance.

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