Case Management Administrator

3 weeks ago


Wigston Magna, Leicestershire, United Kingdom Serco Full time

Are you looking for a rewarding administrative position? We are seeking a highly motivated and detail-oriented Admin Support Officer (ASO) to join our Offender Management Unit (OMU) team.

This role involves dealing with sentence calculation, updating prisoner records, allocating work to Prison/Probation Offender Managers, and identifying risk management.

This is a fast-paced environment that requires exceptional organisational skills, attention to detail, and excellent communication abilities.

You will be responsible for updating prison recording systems, scheduling, and attending meetings, obtaining information on MAPPA categories and levels, as well as liaising with internal and external agencies on behalf of the Offender Management Unit.

This position requires a positive attitude, strong work ethic, and the ability to work well as part of a team.

Key Responsibilities:

  • The ideal candidate should have a minimum of a Grade C in English and Mathematics.
  • Computer skills including Outlook and Excel.
  • Commitment to personal training and development to ensure that your skills and knowledge are maintained at the appropriate level.

What we offer:

  • Pension up to – 6%
  • Employee Assistance Programme
  • Serco Benefits package - discounts include cinema, merlin entertainment and online shopping discounts, discounts on mobile phone plans, and leisure centre memberships
  • A safe and supportive culture
  • Chance to contribute to innovation in public services
  • A company passionate about diversity and inclusion


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