Work Force Administrator

4 weeks ago


Wigston Magna, Leicestershire, United Kingdom Serco Full time

Job Summary:

We are seeking a highly skilled and experienced Prison Offender Manager to join our team at Serco. As a key member of our Offender Management Unit, you will be responsible for managing and assessing low and medium risk offenders, ensuring their custodial sentence is managed effectively in preparation for release.

Key Responsibilities:

  • Support the WFM Lead in ensuring the contract is appropriately resourced to deliver the service.
  • Work with Operations Leads to identify and review business requirements, including reviewing and approving changes in demand or capacity plans.
  • Allocate resources and assign staff to schedules, including amending cover shifts based on gaps between demand and actual staffing.
  • Manage coverage on the day, including reviewing coverage of staffing vs demand and reviewing unplanned absence notifications.
  • Support weekly meetings with Ops Lead to review capacity performance, including Conformance and Adherence, use of Overtime and TOIL, Training, planned and unplanned absence.

Requirements:

  • Recognised qualification in Maths and English.
  • Good working knowledge of Microsoft packages and databases.
  • Demonstration of flexibility and the ability to work to deadlines and under pressure.
  • Able to form good working relationships and work independently as part of a busy small team.
  • Excellent IT, written and verbal communication skills, and organisational skills.

Why Serco:

  • Meaningful and vital work in a company that looks after around 5,000 prisoners and employs 2,000 colleagues in our 6 custodial contracts.
  • A world of opportunity to learn and develop in a diverse UK-wide operations.
  • A motivated team who will encourage you and help you to succeed.

What We Offer:

  • Up to 6% Pension.
  • A fantastic culture and supportive team, volunteer leave, continuous training & development opportunities.
  • A range of benefits, access to a huge range of discounts and exclusive deals.

Security Clearance:

  • This role is exempt from the Rehabilitation of Offenders Act 4, all offers of employment are subject to security clearance checks and approval by the Home Office.
  • You will be required to obtain Ministry of Justice Enhanced Level 2 Vetting.


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