CRM System Manager
2 days ago
The role of CRM System Manager at Blue Legal is a key position that requires strong technical expertise and business acumen. As a specialist in CRM systems, you will be responsible for implementing, maintaining, and optimising the firm's Peppermint/Microsoft Dynamics system.
This involves managing data quality, supporting system users, and ensuring the CRM effectively supports business development and marketing efforts. You will collaborate with the Business Development team to maintain data accuracy and streamline CRM processes, including pipeline management and campaign tracking.
In this role, you will also develop and maintain marketing analytics dashboards and regular activity reports. Additionally, you will serve as the data guardian, overseeing data cleansing initiatives to remove obsolete or redundant information.
You will provide CRM training and create teaching materials for colleagues. Furthermore, you will collaborate with end-users and developers to refine and prioritise CRM functionality requests, ensuring alignment with business needs.
This is an exciting opportunity for a motivated individual with a passion for CRM technology and a desire to work in a dynamic law firm environment. If you have experience with MS Dynamics/Peppermint and a proven ability to manage multiple projects, meet deadlines under pressure, and stay informed about emerging CRM technologies, we encourage you to apply.
Estimated Salary: £60,000 - £80,000 per annum
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