Guest Services Representative
2 weeks ago
Experience the Best of England with Four Seasons Hotel Hampshire:
Set in a stunning 18th-century manor in the heart of the English countryside, Four Seasons Hotel Hampshire offers a tranquil retreat from the stresses of modern life. Our hotel grounds cover 500 acres of rolling hills, forests, and lakes, providing endless opportunities for exploration and relaxation.
A Luxury Concierge Opportunity Awaits:
We are seeking a seasoned Concierge to join our esteemed team in the picturesque English countryside. The ideal candidate will possess a passion for delivering exceptional guest services, a deep understanding of the local area, and excellent communication skills.
The Role:
The Concierge is a vital member of the Guest Services Team, responsible for ensuring that all guest enquiries are handled with professionalism and care. This includes coordinating activities, events, and arrangements, as well as maintaining accurate knowledge of the local area and hotel facilities.
Key Responsibilities:
- Provide unforgettable guest experiences and create lasting impressions
- Develop and maintain extensive knowledge of the local area and hotel facilities
- Arrange activities, events, and transportation as requested by guests
- Collaborate with the Guest Services Team to deliver outstanding service
Requirements:
To excel in this role, you will need:
- Previous experience in customer-facing roles, preferably within the luxury hotel environment
- Exceptional communication and interpersonal skills
- Ability to work efficiently under pressure and multitask effectively
- Strong problem-solving and analytical skills
Benefits and Salary:
Four Seasons Hotel Hampshire offers a competitive remuneration package, including:
- An estimated £475-£675 per month salary
- Comprehensive benefits package, including Employee Travel Program, Guest Experience Program, and more
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