Executive Guest Service Ambassador

3 weeks ago


Hampshire, United Kingdom Four Seasons Hotels and Resorts Full time

About Four Seasons Hotel Hampshire:

We are a luxury hotel company that values exceptional guest experiences and a world-class employee experience.

As part of our team, you will be responsible for creating memorable experiences for our VIP guests from beginning to end.

Key Responsibilities:
  • Create seamless arrival, stay, and departure experiences for our guests
  • Deliver exceptional guest service and exceed expectations
  • Work closely with the Guest Relations Manager to plan and execute pre-arrival experiences

You will need to have excellent communication skills, previous front desk or concierge experience, and proficiency in phone and computer systems.

Our hotel offers a range of benefits, including a highly competitive remuneration package, guest experience program, employee travel program, and career development opportunities.

In this role, you will be eligible for various perks, such as free dental insurance after one year of service, uniform and meals on duty, and transportation from local train stations.

Four Seasons is dedicated to perfecting the travel experience through innovation and highest standards of hospitality. Our deeply instilled culture is personified by employees who share a single focus and inspire great service.

The Guest Relations Executive is an ambassador of our hotel, representing the best of Four Seasons Hampshire and delivering exceptional guest experiences.



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