Guest Relations Executive

1 month ago

Hampshire, United Kingdom Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.

Are you looking for a new challenge.....? 

Come and join our diverse and talented team in the beautiful English countryside. Four Seasons Hotel Hampshire is set within 500 acres of historic parklands and surrounded by 1,000 years of history. Our Georgian Manor House with 134 bedrooms and suites and a beautiful award-winning Spa along with many outdoor activities, is located only an hour from London.

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service.

The Guest Relations Executive is part of the Guest Relations department within the Rooms team. The Guest Relations Executive is the face of Four Seasons Hampshire working alongside the Guest Relations Manager to create the most memorable experiences for our VIP guests from beginning to end. This role heavily focuses on the pre-arrival experience where all the planning takes place prior to arrival. You will ensure a ensure a seamless arrival, a memorable stay and a seamless departure.

You will need to have the desire to serve others and look for opportunities to exceed guest experiences. You will be a service ambassador for our hotel and deliver only the best exceptional guest experience, where your warm greeting and attentive service will touch the hearts of our guests.

Key Requirements:

Excellent oral and written English communication skills

Previous front desk, concierge or reservations experience required

Experience with phone and computers systems including Opera preferred

An excellent position for a customer focused individual wishing to build a career with a leading luxury hotel company. For more information on the hotel:.

Join the team at Four Seasons Hotel Hampshire and you will be eligible for a range of benefits, including:

Highly competitive remuneration package

Guest Experience Program, including an overnight stay with breakfast

Employee Travel Program with complimentary nights and reduced rates on rooms and F&B in Four Seasons properties worldwide

Excellent Training and Career Development opportunities

28 days holiday (increasing based on length of service)

Opportunities to build a successful career with global potential 

Access to Wagestream – a salary advance benefit 

Discounted Gym Membership

Free dental insurance after one year service

WeCare Employee Well Being Platform

Uniform and meals on duty

Transportation from local train station and Fleet town.

Employee Recognition Programmes and more

The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service.

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