Customer Service Ambassador

2 weeks ago


Hampshire, United Kingdom Four Seasons Hotels and Resorts Full time

About Four Seasons Hotel Hampshire:

Located in a restored 18th-century manor in the English countryside, just 40 minutes from London, Four Seasons Hotel Hampshire offers a welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds provide an unrivalled sense of escape with unlimited access to nature, wildlife, and unique outdoor experiences.

A Concierge Role in the Heart of England:

We are seeking a highly skilled Concierge to join our busy and talented team in the picturesque English countryside. The ideal candidate will possess excellent knowledge of the local area and be able to provide exceptional guest services.

The Role:

The Concierge is a central part of the Guest Services Team whose main objective is to ensure that all guest enquiries are handled with the utmost professionalism. This includes activity organisation, ticket arrangements, transportation, and in-house events.

Key Responsibilities:

  • Provide exceptional guest service and create memorable experiences for our guests
  • Maintain accurate knowledge of the local area and hotel facilities
  • Coordinate activities, events, and arrangements as requested by guests
  • Work collaboratively with the Guest Services Team to deliver outstanding service

Requirements:

To be successful in this role, you will require:

  • A proven track record in customer-facing roles, preferably within the luxury hotel environment
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and multitask efficiently
  • Strong problem-solving and analytical skills

Benefits:

Four Seasons Hotel Hampshire offers a competitive remuneration package, including:

  • An estimated £400-£600 per month salary
  • Comprehensive benefits package, including Guest Experience Program, Employee Travel Program, and more

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