Customer Service Liaison
3 days ago
Customer Experience Specialist
Hampshire | Cardiovascular
Star People is seeking a skilled Customer Experience Specialist to join their team. The successful candidate will act as the primary point of contact for HCPs and deliver personalized customer experiences.
About the Company
Our client is a global pharmaceutical company with an impressive reputation for innovation. They have over 16,000 employees working together to enrich quality of life around the world, addressing diverse medical needs through the provision of products and services focused on therapy areas including cardiovascular, oncology, and metabolic diseases.
Job Overview
The Customer Experience Specialist will use an omnichannel approach to engage with customers through different channels, including in-person and remote interactions. They will collaborate with different functions to ensure optimized customer experiences and build value-oriented relationships with HCPs, developing a deep understanding of their needs.
Key Responsibilities
- Deliver exceptional customer service through various channels
- Collaborate with cross-functional teams to optimize customer experiences
- Develop deep relationships with HCPs to understand their needs
- Promote company products and services in a compliant manner
Requirements
- Experience in primary care and hospital pharmaceutical sales
- ABPI Qualified
- Prior experience in promoting within cardiology/cardiovascular therapy
- Ability to understand and communicate clinical trial data and guidelines
- Strong knowledge of the NHS structure and environment
- Business and commercial acumen
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