Customer Care Coordinator

22 hours ago


Hampshire, United Kingdom United Living Group Full time
Job Overview

We are seeking a highly skilled and customer-focused Care Liaison Officer to join our team at United Living Group. In this role, you will play a vital part in delivering exceptional customer service to residents across the UK.

Key Responsibilities
  • HSE&Q Compliance: Ensure that all safety protocols and regulations are adhered to at all times, implementing best practices throughout your daily work.
  • Communication and Support: Foster strong relationships with residents, clients, and internal teams to facilitate seamless communication and resolve issues efficiently.
  • Resident Liaison: Coordinate and attend pre-start meetings, needs assessments, and provide documentation to residents, ensuring they are informed and prepared for works taking place.
  • Service Delivery: Assist in monitoring and evaluating service performance, identifying areas for improvement and implementing solutions to enhance resident satisfaction.
  • Flag System Management: Understand and adhere to the FLAG system requirements, maintaining accurate records and communicating effectively with stakeholders.
Requirements
  • Experience: Minimum 2 years in a customer-facing role or similar, with excellent verbal and written communication skills.
  • Skills: Strong teamwork and adaptability, ability to work independently, and maintain discretion in a public-facing position.
  • Education: Relevant qualifications and a valid driving license are required.
About Us

United Living Group is a leading provider of infrastructure, construction, and property services in the UK. We prioritize building long-term relationships with our clients and residents, striving to deliver exceptional results and exceed expectations.



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