Contractor Liaison Officer

1 week ago

Farnborough Hampshire, United Kingdom Rullion Limited Full time

Our mission is to secure external funding for green solutions aimed at helping vulnerable customers and households. These solutions range from insulation, solar panels, and heat pump programmes to innovative low-carbon heating propositions and healthcare solutions. We positively impact thousands of customers annually, helping them stay safer, warmer, and enjoy more affordable bills.
The Resident Liaison Officer will serve as the primary contact and representative of Green Funding Solutions, ensuring effective communication and smooth operations between residents and project teams during the delivery of green energy solutions. You will play a key role in managing customer relationships and facilitating the successful installation of energy efficiency measures.
Organise and arrange site visits during surveys and installations by contractors.
Represent Green Funding Solutions, engaging directly with residents to explain project requirements and the next steps in the customer journey.
Manage relationships with Housing Associations (HA), developers, site supervisors, and managers for the contract's duration.
Support the resolution of customer-raised faults, coordinating with contractors and Site Managers.
Share information with the Advice Centre and project teams, escalate complaints, and provide site visit reports.
Contribute to a positive Net Promoter Score (NPS) for the customer journey.
Make recommendations to senior stakeholders, focusing on performance improvements related to cost, measure mix, compliance, and enhancing the customer journey.
Propose escalation steps based on KPIs and SLAs to improve project timelines.
Ensure schemes comply with BEIS (Department for Business, Energy & Industrial Strategy) and Local Authority requirements.
Full UK driving licence.
Hold a valid CSCS qualification (Construction Skills Certification Scheme).
Experience in site coordination and planning.
This is a full-time onsite role, based in Farnborough, and will run until the end of February 2025.
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

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