Customer Service Team Lead
1 month ago
We are seeking a Customer Service Team Lead to join our busy and high-performing team at FinTech People. As a key member of our customer service team, you will be responsible for leading and motivating a team of customer service agents to provide an excellent customer experience.
Key Responsibilities:
- Leading and motivating agents to provide the best possible level of customer service
- Assigning work effectively throughout the day to meet department SLAs
- Resolving customer escalations and complaints in a timely and effective manner
- Monitoring timekeeping and task adherence across the team and providing feedback to individuals
- Supporting the onboarding of new customer service agents with training and advice on best practice
Requirements:
- Experience supervising a corporate customer service team
- Passion for delivering high-quality customer service
- Quick thinking and excellent problem-solving skills
- Ability to prioritize effectively and multitask in a fast-paced environment
What We Offer:
Salary: £27-32,000 plus benefits
-
Management Team Lead
5 days ago
Hampshire, United Kingdom Welcome Break Full timeJob Description:We are seeking a motivated and ambitious individual to join our team as a Management Team Lead in Customer Service. As a key member of our management team, you will play a vital role in supporting and motivating our teams to deliver exceptional customer service.Responsibilities:To lead and manage a team of customer-facing staff, ensuring that...
-
Customer Service Team Lead Role
5 days ago
Hampshire, United Kingdom FinTech People Full timeFinTech People is seeking an experienced Customer Service Supervisor/Team Leader to join its busy and high-performing customer service team. You will be responsible for leading a team of customer service agents in delivering an excellent customer experience.About the RoleThis exciting opportunity involves:Leading a customer service team to provide...
-
Automotive Services Team Lead
4 weeks ago
Hampshire, United Kingdom Halfords Full timeUnlock Your Potential in Motoring ServicesWe're seeking a highly skilled and customer-focused individual to join our team as an Automotive Services Manager. As a key member of our team, you'll be responsible for delivering exceptional customer experiences and driving sales growth across our motoring services.Key Responsibilities:Proactively engage with...
-
Motoring Services Team Lead
4 weeks ago
Hampshire, United Kingdom Halfords Full timeRealistic annual earnings: £30,000-£32,000.Base salary: £25,000 to £27,000 per year.We're looking for a passionate and customer-focused individual to lead our team in delivering exceptional sales experiences across the Halfords group. As an Automotive Services Manager, you'll engage with customers, build rapport, and advise on our products and services...
-
Customer Service Lead
1 week ago
Hampshire, United Kingdom Liberation Group Full timeWe are a pioneering hospitality company that prides itself on empowering our teams with the autonomy to deliver exceptional customer experiences in a unique and vibrant environment.As a Front of House Team Leader, you will be responsible for delivering outstanding bar and waiting hospitality to our customers and supporting our management team in leading a...
-
Customer Service Representative
2 weeks ago
Hampshire, United Kingdom Marks & Spencer Full timeDelivering Exceptional Customer ExperiencesMarks & Spencer is a leading retailer that values individuality and diversity. As a Customer Assistant, you will be the face of our business, delivering outstanding customer service and championing our products.About the RoleWe are seeking a highly skilled and motivated individual to join our team as a Customer...
-
Retail Team Lead
4 weeks ago
Hampshire, United Kingdom Dee Set Full timeAbout the Role:We are seeking a Retail Supervisor to join our Nutmeg team at Dee Set. As a Retail Supervisor, you will be responsible for leading a team of sales floor coordinators to deliver exceptional customer service and drive sales growth.Key Responsibilities:Lead and motivate a team of sales floor coordinators to achieve sales targets and deliver...
-
Leisure Team Member
4 weeks ago
Hampshire, United Kingdom Warner Leisure Hotels Full timeJob Summary We are seeking an enthusiastic and skilled Leisure Team Member to join our team at Sinah Warren Hotel. As a Leisure Team Member, you will play a key role in delivering exceptional customer service and ensuring that our guests have an unforgettable holiday experience. Key Responsibilities Lead and coach the teams' daily activities to...
-
Retail Team Lead
4 weeks ago
Hampshire, United Kingdom Dee Set Full timeAbout the Role:We are seeking a Retail Team Lead to join our Nutmeg Clothing team. As a Retail Team Lead, you will be responsible for leading a team of retail professionals in a fast-paced environment.Key Responsibilities:Lead a team of retail professionals to achieve sales targets and provide excellent customer service.Merchandise the Nutmeg clothing range...
-
Tesco Team Lead
3 days ago
East Hampshire, United Kingdom Tesco Partners Full timeWe're looking for a talented individual to join our team as a Tesco Team Lead - Customer Experience. In this role, you'll be responsible for creating an exceptional shopping environment that exceeds customer expectations.With a starting rate of £14 per hour, this position offers great opportunities for growth and development. You'll work closely with the...
-
Operational Team Lead
2 hours ago
Hampshire, United Kingdom Greene King Full timeAs a key member of our management team, you will be responsible for the smooth running of a busy pub.You will lead by example and make sure our customers and teams have a great time. We are committed to providing excellent service and creating a welcoming atmosphere for all.With us, you'll have the opportunity to develop your skills and knowledge in a...
-
Applications Support Team Lead
4 weeks ago
Hampshire, United Kingdom Tria Full timeApplications Support Team LeaderApplication Support - Customer Platforms, Websites, Ecommerce, Booking PlatformsHampshire, 3 days a week onsiteUmbrella contractStart ASAP for 6 monthsWe are looking for an experienced Applications Support Team Leader to join our dynamic B2C client based in Hampshire. If you are passionate about delivering exceptional support...
-
Customer Service Representative
1 week ago
Hampshire, United Kingdom Warner Leisure Hotels Full timeWarner Leisure HotelsWe are looking for a talented individual to join our Bar Team as a Customer Service Representative.About the Role:As a key member of our Hospitality team, you will play a vital role in delivering exceptional customer service to our guests. You will work closely with the Food and Beverage Manager to ensure a smooth guest journey from...
-
Customer Service Assistant
5 months ago
Hampshire, United Kingdom The Animal People Recruitment Company Full timeWe are exclusively recruiting a Customer Service Assistant for our clients award winning pet food business based in Surrey! You will be joining a small and friendly customer service team of like minded individuals. All of the people who work within the company are so passionate about dog's and giving first class customer service to their loyal customer...
-
Retail Team Lead
2 weeks ago
Hampshire, United Kingdom Marks & Spencer Full timeAbout the RoleWe are seeking a highly skilled Retail Team Lead to join our team at Marks & Spencer in Southampton. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and leading a team of retail professionals.Key Responsibilities:Leading by Example: As a Retail Team Lead, you will be responsible for...
-
Customer Service Liaison
6 days ago
Hampshire, United Kingdom Star People Full timeCustomer Experience SpecialistHampshire | CardiovascularStar People is seeking a skilled Customer Experience Specialist to join their team. The successful candidate will act as the primary point of contact for HCPs and deliver personalized customer experiences.About the CompanyOur client is a global pharmaceutical company with an impressive reputation for...
-
Application Support Team Lead
1 month ago
Hampshire, United Kingdom TRIA Full timeApplications Support Team Leader Application Support – Customer Platforms, Websites, Ecommerce, Booking Platforms Hampshire, 3 days a week onsite Umbrella contract Start ASAP for 6 months We are looking for an experienced Applications Support Team Leader to join our dynamic B2C client based in Hampshire. If you are passionate about delivering...
-
Application Support Team Lead
2 months ago
Hampshire, United Kingdom TRIA Full timeApplications Support Team Leader Application Support – Customer Platforms, Websites, Ecommerce, Booking Platforms Hampshire, 3 days a week onsite Umbrella contract Start ASAP for 6 months We are looking for an experienced Applications Support Team Leader to join our dynamic B2C client based in Hampshire. If you are passionate about delivering...
-
Application Support Team Lead
2 months ago
Hampshire, United Kingdom TRIA Full timeApplications Support Team Leader Application Support – Customer Platforms, Websites, Ecommerce, Booking Platforms Hampshire, 3 days a week onsite Umbrella contract Start ASAP for 6 months We are looking for an experienced Applications Support Team Leader to join our dynamic B2C client based in Hampshire. If you are passionate about delivering...
-
Application Support Team Lead
2 months ago
Hampshire, United Kingdom TRIA Full timeApplications Support Team LeaderApplication Support – Customer Platforms, Websites, Ecommerce, Booking PlatformsHampshire, 3 days a week onsiteUmbrella contractStart ASAP for 6 monthsWe are looking for an experienced Applications Support Team Leader to join our dynamic B2C client based in Hampshire. If you are passionate about delivering exceptional...