Customer Service Team Lead

1 month ago


Hampshire, United Kingdom FinTech People Full time

We are seeking a Customer Service Team Lead to join our busy and high-performing team at FinTech People. As a key member of our customer service team, you will be responsible for leading and motivating a team of customer service agents to provide an excellent customer experience.

Key Responsibilities:

  • Leading and motivating agents to provide the best possible level of customer service
  • Assigning work effectively throughout the day to meet department SLAs
  • Resolving customer escalations and complaints in a timely and effective manner
  • Monitoring timekeeping and task adherence across the team and providing feedback to individuals
  • Supporting the onboarding of new customer service agents with training and advice on best practice

Requirements:

  • Experience supervising a corporate customer service team
  • Passion for delivering high-quality customer service
  • Quick thinking and excellent problem-solving skills
  • Ability to prioritize effectively and multitask in a fast-paced environment

What We Offer:

Salary: £27-32,000 plus benefits



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