Customer Service Agent/ Call Handler

7 months ago


Hampshire, United Kingdom Age Concern Hampshire Full time

You will be motivated to help older people, their family, friends, carers and professionals, access the many services offered by the charity

**MAIN RESPONSIBILITIES**
- Understand all services offered by Age Concern Hampshire (ACH);
- Undergo regular training to keep up-to-date ACH services;
- Provide accurate and relevant information in real time;
- Deliver excellent customer service at all times;
- Be an ambassador for ACH;
- Comply with ACH policies and contractual specifications;
- Ensure clear and effective communication with all stakeholders;
- Ensure that Charity Log (customer management system) is updated clearly and accurately with all client interaction in real time;
- Build strong interpersonal and collaborative relationships;
- Any other reasonable duties.

**Job Types**: Part-time, Permanent

**Salary**: £10.42 per hour

Expected hours: 20 per week

**Benefits**:

- Company pension
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- call handling: 1 year (preferred)
- customer service: 1 year (required)

Work Location: In person


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