Customer Operations Supervisor
4 weeks ago
An award winning company is seeking a Customer Service Supervisor/Team Leader to join its busy and high performing team. You will be responsible for leading and motivating a customer service team dealing with customer queries and ensuring an excellent customer experience.
- Leading and motivating agents to provide the best possible level of customer service
- Assigning work effectively throughout the day to deal with the workload to meet the department SLAs
- Resolving customer escalations from the customer service team including effective management and resolution of complaints
- Actively monitor timekeeping and task adherence across the team, providing immediate feedback to individuals and highlighting any persistent concerns to the management team
- Supporting the onboarding of new customer service agents with training and advice on best practice and query solutions
- Communicating effectively any issues to the relevant internal department as appropriate
Essential experience:
- Experience supervising a corporate customer service / call centre team.
- Passion for delivering the highest possible outcome for customer queries
- Quick thinking, with excellent problem solving skills
- Comfortable working in a fast paced role
- Excellent written and verbal communication skills
- Ability to prioritise effectively and multi-task in a service driven environment
- Contact centre experience highly advantageous.
Salary: £27-32,000 plus benefits
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