Customer Operations Supervisor

1 week ago


Hampshire, United Kingdom FinTech People Full time

An award winning company is seeking a Customer Service Supervisor/Team Leader to join its busy and high performing team. You will be responsible for leading and motivating a customer service team dealing with customer queries and ensuring an excellent customer experience.


  • Leading and motivating agents to provide the best possible level of customer service
  • Assigning work effectively throughout the day to deal with the workload to meet the department SLAs
  • Resolving customer escalations from the customer service team including effective management and resolution of complaints
  • Actively monitor timekeeping and task adherence across the team, providing immediate feedback to individuals and highlighting any persistent concerns to the management team
  • Supporting the onboarding of new customer service agents with training and advice on best practice and query solutions
  • Communicating effectively any issues to the relevant internal department as appropriate


Essential experience:


  • Experience supervising a corporate customer service / call centre team.
  • Passion for delivering the highest possible outcome for customer queries
  • Quick thinking, with excellent problem solving skills
  • Comfortable working in a fast paced role
  • Excellent written and verbal communication skills
  • Ability to prioritise effectively and multi-task in a service driven environment
  • Contact centre experience highly advantageous.


Salary: £27-32,000 plus benefits



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