Customer Service and Parts Manager
3 weeks ago
We are seeking an experienced Customer Service and Parts Manager to join our team in Wymondham. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing parts sales, and coordinating repair and maintenance services.
Main Responsibilities:- Manage customer inquiries, resolve issues, and provide proactive support to ensure customer satisfaction.
- Coordinate the sale and distribution of parts, including processing orders, tracking inventory, and resolving stock discrepancies.
- Work closely with the Service department to schedule and complete repairs, ensure timely delivery of services, and meet customer expectations.
- Develop and maintain relationships with suppliers, partners, and stakeholders to drive business growth and improve operational efficiency.
- Contribute to continuous improvement initiatives, identify areas for process optimization, and implement changes to enhance customer experience and business outcomes.
Estimated Salary: £28,000 - £38,000 per annum.
Todd Hayes Ltd offers a dynamic work environment, opportunities for career advancement, and a competitive compensation package.
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