Customer Service and Parts Manager

3 weeks ago


Wymondham, United Kingdom Todd Hayes Ltd Full time
Job Summary:

We are seeking an experienced Customer Service and Parts Manager to join our team in Wymondham. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing parts sales, and coordinating repair and maintenance services.

Main Responsibilities:
  1. Manage customer inquiries, resolve issues, and provide proactive support to ensure customer satisfaction.
  2. Coordinate the sale and distribution of parts, including processing orders, tracking inventory, and resolving stock discrepancies.
  3. Work closely with the Service department to schedule and complete repairs, ensure timely delivery of services, and meet customer expectations.
  4. Develop and maintain relationships with suppliers, partners, and stakeholders to drive business growth and improve operational efficiency.
  5. Contribute to continuous improvement initiatives, identify areas for process optimization, and implement changes to enhance customer experience and business outcomes.

Estimated Salary: £28,000 - £38,000 per annum.

Todd Hayes Ltd offers a dynamic work environment, opportunities for career advancement, and a competitive compensation package.



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