Senior Service Delivery Manager

3 weeks ago


Wymondham, United Kingdom Service Service Full time

Servicing Service is seeking an experienced Telephone Services Supervisor to join our growing customer service team. In this role, you will play a key part in supporting our team of customer service advisors in delivering exceptional service to our clients across multiple channels.

About the Role

This is a great opportunity for a motivated and customer-centric individual to develop their skills in a busy and dynamic environment. You will be responsible for leading by example and ensuring that high standards of customer service are maintained at all times.

Responsibilities
  • Liaising with customers and colleagues to resolve customer queries and issues.
  • Maintaining accurate records and reporting any anomalies or concerns.
  • Supporting the development and implementation of new processes and procedures.
  • Providing coaching and guidance to less experienced members of the team.

The successful candidate will have recent experience in telephone-based customer service and excellent communication and interpersonal skills. An estimated salary of £38,000-£50,000 per annum is offered, dependent on experience and qualifications.



  • Wymondham, United Kingdom Norfolk & Suffolk Foundation NHS Trust Full time

    As a Service Delivery Manager at Norfolk & Suffolk Foundation NHS Trust, you will play a crucial role in ensuring the effective delivery of our services. With a focus on operational management, you will be responsible for leading and managing the team, ensuring they have the necessary skills and knowledge to perform their duties effectively.Key...


  • Wymondham, United Kingdom Service Service Full time

    If you have 2+ years of experience recent experience within telephone-based customer service and are looking to take a step up into more of a supervisory role where you are still ‘hands-on’ then this may be the role for you….We are recruiting for a young, dynamic, professional services organisation that provides a full range of support for a selection...


  • Wymondham, United Kingdom Capita Full time

    Job DescriptionWe are seeking an experienced FM Service Delivery Manager to join our team. The successful candidate will lead the on-site service delivery teams, ensuring the delivery of professional services to our client.The role involves developing and maintaining effective customer relationships and partnerships, as well as managing the service delivery...


  • Wymondham, United Kingdom Service Service Full time

    We are recruiting for a dynamic and professional services organisation that provides full support for international e-retailers, brands and manufacturers. As a Senior Customer Service Advisor at Service Service, you will work as part of a small team providing customer support through telephone, email and online chat platforms.Key ResponsibilitiesMain point...


  • Wymondham, Norfolk, United Kingdom Service Service Full time

    If you have 2+ years of experience recent experience within telephone-based customer service and are looking to take a step up into more of a supervisory role where you are still ‘hands-on’ then this may be the role for you…. We are recruiting for a young, dynamic, professional services organisation that provides a full range of support for a...


  • Wymondham, Norfolk, United Kingdom Service Service Full time

    If you have 2+ years of experience recent experience within telephone-based customer service and are looking to take a step up into more of a supervisory role where you are still ‘hands-on’ then this may be the role for you…. We are recruiting for a young, dynamic, professional services organisation that provides a full range of support for a...


  • Wymondham, United Kingdom Randstad Delivery Full time

    About Us: Randstad Delivery is a leading provider of delivery services, dedicated to delivering exceptional results for our clients. We are committed to innovation, customer satisfaction, and employee development.We are seeking a Strategic Information Officer to join our team, responsible for conducting research and gathering information from various...


  • Wymondham, United Kingdom Randstad Delivery Full time

    Job Title: Research and Intelligence SpecialistWe are seeking a skilled Research and Intelligence Specialist to join our team at Randstad Delivery. As a Research and Intelligence Specialist, you will be responsible for conducting research by gathering and evaluating quantitative and qualitative information from various sources.The successful candidate will...


  • Wymondham, United Kingdom Todd Hayes Ltd Full time

    Job SummaryService Delivery SpecialistTodd Hayes Ltd, a global leading construction and industrial franchise, is seeking an experienced Service Delivery Specialist to join their team.This is a full-time position on a maternity cover contract basis based in the UK, offering an estimated salary of £35,000 - £45,000 per annum.Main Responsibilities:Delivering...


  • Wymondham, United Kingdom Aspect Group Services Ltd Full time

    Delivery Driver Job OpportunityWe are seeking an experienced delivery driver to join our team at Aspect Group Services Ltd, playing a crucial role in the success of our operations.The ideal candidate will have a strong focus on customer satisfaction, ensuring timely delivery of supplies and materials to various locations within the designated area.Main...


  • Wymondham, United Kingdom Netmatters Ltd Full time

    Netmatters Ltd is looking for an experienced IT Service Delivery Expert to join our team. In this role, you will be responsible for delivering high-quality IT services to our clients and ensuring that their technical needs are met.You will work closely with our clients to understand their technical requirements and develop solutions to meet those needs. You...


  • Wymondham, United Kingdom Todd Hayes Ltd Full time

    Senior Electrical Management RoleWe are seeking a highly experienced Electrical Manager to join our team in Wymondham.The role involves managing the delivery of electrical engineering projects and services, with a focus on providing excellent customer service.Job Description:* Manage the electrical engineering team to deliver high-quality projects and...


  • Wymondham, United Kingdom Service Service Employment Agency Limited Full time

    Key ResponsibilitiesIn this role, you will be responsible for managing a portfolio of clients, providing accounting services including bookkeeping, VAT returns, and payroll. You will also prepare financial statements and tax returns for clients, ensuring accuracy and compliance with regulations. Additionally, you will maintain accurate records of client...


  • Wymondham, United Kingdom Capita Full time

    We have an exciting opportunity for a building operations manager to join our team at Capita, delivering hard and soft FM services for secure Police investigation sites across Norfolk & Suffolk.As a building operations manager, you will oversee the on-site service delivery teams, ensuring contractual and statutory compliance, best value and operational...


  • Wymondham, Norfolk, United Kingdom Service Service Full time

    Service Service is recruiting for a Supervisory Customer Experience Advisor to work within a small but busy team of customer service advisors. The ideal candidate will have recent experience within telephone-based customer service and be looking to take a step up into a more supervisory role where they are still 'hands-on'.You will be working as part of a...


  • Wymondham, United Kingdom Service Service Full time

    We are excited to announce a fantastic opportunity for an experienced Telephone Support Supervisor to join our Service Service team! As a key member of our customer service team, you will be responsible for delivering exceptional customer service and resolving customer inquiries in a timely and professional manner.ResponsibilitiesOur ideal candidate will...


  • Wymondham, United Kingdom Capita Full time

    We are seeking an experienced Contract Manager to lead our team at the Two Counties Police Investigation Centres Project in Norfolk & Suffolk. The successful candidate will be responsible for managing the service delivery teams, ensuring contractual and statutory compliance, best value and operational effectiveness within budget to our client.Key...


  • Wymondham, United Kingdom Service Service Employment Agency Limited Full time

    Job OverviewWe are seeking an experienced accountancy professional to join our team at Service Service Employment Agency Limited. This is a fantastic opportunity for a motivated and detail-oriented individual to manage a portfolio of clients, providing accounting services including bookkeeping, VAT returns, and payroll.About the RoleManage a portfolio of...

  • Senior Engineer

    3 months ago


    Wymondham, United Kingdom Kier Group Full time

    Senior Design EngineerKier Professional Services (KPS) are looking for a Senior Engineer to join our growing team based in Norwich.Kier Professional Services (KPS) are the engineering consultancy division of Kier Group, providing design solutions, technical advice, and engineering support to all other Kier business units.We undertake over 2,000 designs a...

  • Project Manager

    4 days ago


    Wymondham, United Kingdom Capita Full time

    Job DescriptionWe are seeking a seasoned Contract Management Professional to lead our Facilities Operations team in delivering high-quality services to our clients. As a key member of our team, you will be responsible for managing the delivery of our FM services, ensuring contractual and statutory compliance, and maximizing contract margins without...