Senior Telephone Support Specialist
4 days ago
Service Service is recruiting for a Supervisory Customer Experience Advisor to work within a small but busy team of customer service advisors. The ideal candidate will have recent experience within telephone-based customer service and be looking to take a step up into a more supervisory role where they are still 'hands-on'.
You will be working as part of a young, dynamic, professional services organisation that provides a full range of support for a selection of international e-retailers, brands and manufacturers.
The successful candidate will:
- Be the main point of contact for agents and assist with customer case resolutions.
- Monitor daily operations, including online chat services, inboxes, and payment queues.
- Review and share customer feedback.
- Train and onboard new agents, creating training materials as needed.
- Support the Customer Service Manager with scheduling, reporting, and agent performance management.
- Manage daily and weekly meetings with stakeholders and internal teams.
- Handle system access, chat operations, and agent scheduling support.
- Ensure smooth communication and operations for UK/EU teams.
The working hours are Monday to Friday 9am-6pm (no weekends) and a salary of £28,000 - £36,000 per annum is offered. Our client offers a friendly and professional team-work environment and truly great opportunities for development. Once fully trained, there is also the option of working remotely or on a hybrid-basis.
-
Senior Inventory Management Specialist
4 days ago
Wymondham, Norfolk, United Kingdom Gap Personnel Full timeSenior Inventory Management SpecialistA leading company in written communications is looking for a highly organized and detail-oriented Senior Inventory Management Specialist to join their team. Located in Wymondham, this role offers a competitive salary and benefits package, as well as opportunities for career progression within a dynamic and supportive...
-
Specialist Mentor
6 days ago
Norfolk, United Kingdom Beacon Support Full timeBeacon Support Ltd. are recruiting Specialist Mentors to support Higher Education students. The position offers flexible hours to work around you, whilst helping to make a difference to students’ educational experiences. **Benefits**: - Flexible working hours, based around your own case load - £30 - £40 per hour, plus a generous holiday entitlement - A...
-
Senior Customer Service Advisor
5 days ago
Wymondham, Norfolk, United Kingdom Service Service Full timeIf you have 2+ years of experience recent experience within telephone-based customer service and are looking to take a step up into more of a supervisory role where you are still ‘hands-on’ then this may be the role for you…. We are recruiting for a young, dynamic, professional services organisation that provides a full range of support for a...
-
Senior Customer Service Advisor
1 month ago
Wymondham, Norfolk, United Kingdom Service Service Full timeIf you have 2+ years of experience recent experience within telephone-based customer service and are looking to take a step up into more of a supervisory role where you are still ‘hands-on’ then this may be the role for you…. We are recruiting for a young, dynamic, professional services organisation that provides a full range of support for a...
-
Senior Customer Service Advisor
1 month ago
Wymondham, Norfolk, United Kingdom CV-Library Full timeIf you have 2+ years of experience recent experience within telephone-based customer service and are looking to take a step up into more of a supervisory role where you are still ‘hands-on’ then this may be the role for you…. We are recruiting for a young, dynamic, professional services organisation that provides a full range of support...
-
Customer Support Team Lead
2 weeks ago
Wymondham, United Kingdom Service Service Full timeWe are recruiting for a dynamic and professional services organisation that provides full support for international e-retailers, brands and manufacturers. As a Senior Customer Service Advisor at Service Service, you will work as part of a small team providing customer support through telephone, email and online chat platforms.Key ResponsibilitiesMain point...
-
Supervisory Customer Experience Advisor
4 days ago
Wymondham, Norfolk, United Kingdom Service Service Full timeAre you a proactive, customer-focused individual who enjoys working in a fast-paced environment? Do you have 2+ years of experience in telephone-based customer service and are looking to take on a supervisory role where you can still remain 'hands-on'?This is an exciting opportunity to join our dynamic customer service team at Service Service as a Senior...
-
Customer Service Advisor
6 days ago
Wymondham, United Kingdom Reed Business Support Full timeAn opportunity has arisen within our clients Customer Service Support team. This a great opportunity with a growing business in a friendly team environment based in Wymondham. **Duties will include**: Building and maintaining strong, long lasting customer relationships at all levels. Liaising with internal departments relation to all contract matters...
-
Administrator
4 days ago
Wymondham, United Kingdom Reed Business Support Full timeWe are currently recruiting for a lovely business based in Wymondham who are looking to recruit an Administrator for their friendly team. This role will involve processing data onto a bespoke system in order that sales invoices may be raised. You will have a keen eye for detail and be confident using Excel and Word. You may also be speaking with clients on...
-
Senior Engineer
3 months ago
Wymondham, Norfolk, United Kingdom CV-Library Full timeSenior Design Engineer Kier Professional Services (KPS) are looking for a Senior Engineer to join our growing team based in Norwich. Kier Professional Services (KPS) are the engineering consultancy division of Kier Group, providing design solutions, technical advice, and engineering support to all other Kier business units. We undertake...
-
Administrator Coordinator
2 days ago
Wymondham, United Kingdom Reed Business Support Full timeWe are recruiting for a fantastic Administration role based in Wymondham which is supporting the Key Accounts team. This is a great opportunity to join a busy team an utilise your administration and organisational skills. The company will offer full trainingin this role. The Key Account Administrator will be an expanding role and the duties will change and...
-
IT Support Engineer
4 weeks ago
Wymondham, Norfolk, United Kingdom Synergy Resourcing Solutions Limited Full timeJoin this close-knit, friendly IT team for an industry leading specialist that designs & deploys large-scale technology projects across Europe as their IT Support Engineer. You'll provide first and second-line technical support for a mix of prominent institutions. You'll play a vital role in maintaining their platform, resolving issues promptly and...
-
IT Support Engineer
1 month ago
Wymondham, Norfolk, United Kingdom CV-Library Full timeJoin this close-knit, friendly IT team for an industry leading specialist that designs & deploys large-scale technology projects across Europe as their IT Support Engineer. You'll provide first and second-line technical support for a mix of prominent institutions. You'll play a vital role in maintaining their platform, resolving issues promptly and...
-
Senior Engineer
4 weeks ago
Wymondham, Norfolk, United Kingdom Kier Group Full timeSenior Design Engineer Kier Professional Services (KPS) are looking for a Senior Engineer to join our growing team based in Norwich. Kier Professional Services (KPS) are the engineering consultancy division of Kier Group, providing design solutions, technical advice, and engineering support to all other Kier business units. We undertake over 2,000...
-
Senior Engineer
2 months ago
Wymondham, Norfolk, United Kingdom Kier Group Full timeSenior Design Engineer Kier Professional Services (KPS) are looking for a Senior Engineer to join our growing team based in Norwich.Have you got what it takes to succeed The following information should be read carefully by all candidates. Kier Professional Services (KPS) are the engineering consultancy division of Kier Group, providing design solutions,...
-
Senior Engineer
3 weeks ago
Wymondham, Norfolk, United Kingdom Kier Group Full timeSenior Design Engineer Kier Professional Services (KPS) are looking for a Senior Engineer to join our growing team based in Norwich. Kier Professional Services (KPS) are the engineering consultancy division of Kier Group, providing design solutions, technical advice, and engineering support to all other Kier business units. We undertake over 2,000...
-
Senior Engineer
3 weeks ago
Wymondham, Norfolk, United Kingdom Kier Group Full timeSenior Design Engineer Kier Professional Services (KPS) are looking for a Senior Engineer to join our growing team based in Norwich. Kier Professional Services (KPS) are the engineering consultancy division of Kier Group, providing design solutions, technical advice, and engineering support to all other Kier business units. We undertake over 2,000...
-
Senior Engineer
4 weeks ago
Wymondham, Norfolk, United Kingdom Kier Group Full timeSenior Design Engineer Kier Professional Services (KPS) are looking for a Senior Engineer to join our growing team based in Norwich. Kier Professional Services (KPS) are the engineering consultancy division of Kier Group, providing design solutions, technical advice, and engineering support to all other Kier business units. We undertake over 2,000...
-
Medical Support Specialist
2 weeks ago
Wymondham, United Kingdom Ad Warrior Ltd Full timeJob Title: Medical Support SpecialistThe College is seeking a highly skilled and experienced Medical Support Specialist to join its team. As a Medical Support Specialist, you will provide administrative support to the Medical Centre during evenings and overnight shifts, ensuring the well-being of students.Key Responsibilities:Administer medication to...
-
Senior Engineer
6 days ago
Wymondham, Norfolk, United Kingdom CV-Library Full timeSenior Design Engineer Kier Group are looking for a senior engineer to join our growing civil and structural design team based in Norwich. Kier Professional Services (KPS) are the engineering consultancy division of Kier Group, providing design solutions, technical advice, and engineering support to all other Kier business units. We...