Senior Customer Service Advisor
1 week ago
If you have 2+ years of experience recent experience within telephone-based customer service and are looking to take a step up into more of a supervisory role where you are still ‘hands-on’ then this may be the role for you….
We are recruiting for a young, dynamic, professional services organisation that provides a full range of support for a selection of international e-retailers, brands and manufacturers.
You will be working as part of a small but busy team of customer service advisors who provide customer support to 20 + e-commerce brands through telephone, email support and online chat support.
You will need to be a proactive, customer focussed individual who genuinely enjoys working in a fast-paced environment and is keen to develop their skills in a growing customer service team.
Key responsibilities
* Act as the main point of contact for agents and assist with customer case resolutions.
* Monitor daily operations, including online chat services, inboxes, and payment queues.
* Review and share customer feedback
* Train and onboard new agents, creating training materials as needed.
* Support the Customer Service Manager with scheduling, reporting, and agent performance management.
* Manage daily and weekly meetings with stakeholders and internal teams.
* Handle system access, chat operations, and agent scheduling support.
* Ensure smooth communication and operations for UK/EU teams.
Working hours: Monday to Friday 9am-6pm (no weekends)
Our client offers a friendly and professional team-work environment and truly great opportunities for development. Once fully trained, there is also the option of working remotely or on a hybrid-basis. If you are interested in the role, please apply and we will call you back for a more in-depth chat
Due to the office location, access to your own method of transport would be beneficial for this role
-
Senior Customer Service Advisor
1 week ago
Wymondham, Norfolk, United Kingdom Service Service Full timeIf you have 2+ years of experience recent experience within telephone-based customer service and are looking to take a step up into more of a supervisory role where you are still ‘hands-on’ then this may be the role for you…. We are recruiting for a young, dynamic, professional services organisation that provides a full range of support for a...
-
Service Advisor
2 weeks ago
Wymondham, United Kingdom Service Service Full timeAs a Service Advisor at our organization, you will play a crucial role in delivering exceptional customer experiences to e-retail clients. You will be responsible for responding to customer inquiries, maintaining accurate records, and escalating issues when necessary.Essential Skills:Excellent communication and problem-solving skills.Ability to work in a...
-
Service Advisor
6 months ago
Wymondham, United Kingdom Perfect Placement UK Ltd Full time**County**: Norfolk **Town/City**: Wymondham **Sector**: Service Department, Commercial Dealership **Salary**: £25000 - £27000 per annum **Job ref**: 132168 **Our client a leading agricultural company, We are currently recruiting for a keen and driven Service Advisor to help manage their service department at a large site in the Norfolk area.** you...
-
Customer Service Representative
2 weeks ago
Wymondham, United Kingdom Service Service Full timeWe are looking for a Customer Service Representative to support our e-retail clients. As a key member of our team, you will be responsible for providing exceptional customer service via phone, email, and chat.Key Responsibilities:Respond to customer inquiries in a timely manner, resolving issues at the first point of contact.Maintain accurate records of...
-
Customer Service Advisor
2 months ago
Thetford, Norfolk, United Kingdom Little Black Dog Recruitment Limited Full timeWe are seeking an experienced CUSTOMER SERVICE ADVISOR to join the friendly and motivated team of our Thetford client.TheCUSTOMER SERVICE ADVISORis responsible for the incoming calls from customers and answering any enquiries they may have - be it product enquiries, delivery updates or customer care. You will also be responsible for ensuring the customers...
-
Service Advisor
6 months ago
Wymondham, United Kingdom Badger Associates Ltd Full time**Service Advisor - Wymondham Area - circa £25,000** A Service Advisor is required in Wymondham to work within a small, friendly and welcoming team. You'll be required to assist customers in all aspects and aftersales to generate labour sales and maximise the volume of work booked through the workshop against manning levels and potential profitability. To...
-
Vehicle Service Advisor
6 months ago
Wymondham, United Kingdom Infinity Recruitment Consultancy Limited Full timeOur client with offices based in Wymondham is seeking a Vehicle Service Advisor to join them on a full time permanent basis Monday to Friday 8.00am-5.30pm (42.5 hours per week) Working within the aftermarket team, you will be responsible for liaising with customers following vehicle checks during service & repairs to agree additional work to be conducted,...
-
Customer Service Advisor
2 months ago
Thetford, Norfolk, United Kingdom Contract Personnel Limited Full timeContract Personnel Thetford are pleased to be working with one of their well-known clients based in Watton IP25Our client is looking for a Customer Service Advisor - You will be required to speak to customers over the phone.You will be required to place orders over the phone. You will be required to amange customer emails. You will also be required to place...
-
Trainee Parts Advisor
2 weeks ago
Wymondham, Norfolk, United Kingdom Todd Hayes Ltd Full timeTrainee Parts Advisor Our client a global, leading construction and industrial franchise are actively seeking a Trainee Parts Advisor to join their team. This is a full-time, permanent role, based in Wymondham. Main Purpose of the Role: You will on occasion need to present a Parts solution to the customer and frequently liaise with the...
-
Trainee Parts Advisor
2 weeks ago
Wymondham, Norfolk, United Kingdom CV-Library Full timeTrainee Parts Advisor Our client a global, leading construction and industrial franchise are actively seeking a Trainee Parts Advisor to join their team. This is a full-time, permanent role, based in Wymondham. Main Purpose of the Role: You will on occasion need to present a Parts solution to the customer and frequently liaise with the...
-
Service Advisor
4 weeks ago
Norwich, Norfolk, United Kingdom FORD & SLATER LIMITED Full timeSERVICE ADVISOR Ford and Slater are one the UKs largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 8900 staff whilst remaining a family run business. We currently have a vacancy for a Service Advisor at our Norwich depot. As a Service Advisor, we can offer you: A competitive salary (depending on...
-
Wymondham, Norfolk, United Kingdom Todd Hayes Ltd Full timeJob Description Trainee Parts Advisor Our client a global, leading construction and industrial franchise are actively seeking a Trainee Parts Advisor to join their team. This is a full-time, permanent role, based in Wymondham. Main Purpose of the Role: You will on occasion need to present a Parts solution to the customer and frequently liaise with the...
-
Temporary Works Advisor
4 weeks ago
Wymondham, Norfolk, United Kingdom Kier Group Full timeJob DescriptionTemporary Works Advisor Do you have experience in Temporary Works Design? Would you like to work on a vast range of construction and infrastructure related schemes, including some of the UK's most high-profile projects? Then please read on We're looking for a Temporary Works Advisor to join our Kier Professional Services (KPS) team...
-
Temporary Works Advisor
4 months ago
Wymondham, Norfolk, United Kingdom Kier Group Full timeTemporary Works Advisor Do you have experience in Temporary Works Design? Would you like to work on a vast range of construction and infrastructure related schemes, including some of the UK's most high-profile projects? Then please read on We're looking for a Temporary Works Advisor to join our Kier Professional Services (KPS) team based in...
-
Temporary Works Advisor
4 months ago
Wymondham, Norfolk, United Kingdom Kier Group Full timeTemporary Works Advisor Do you have experience in Temporary Works Design? Would you like to work on a vast range of construction and infrastructure related schemes, including some of the UK's most high-profile projects? Then please read on We're looking for a Temporary Works Advisor to join our Kier Professional Services (KPS) team based in...
-
Temporary Works Advisor
2 months ago
Wymondham, Norfolk, United Kingdom CV-Library Full timeTemporary Works AdvisorDo you have experience in Temporary Works Design? Would you like to work on a vast range of construction and infrastructure related schemes, including some of the UK's most high-profile projects? Then please read on We're looking for a Temporary Works Advisor to join our Kier Professional Services (KPS) team based...
-
Temporary Works Advisor
1 month ago
Wymondham, Norfolk, United Kingdom Kier Group Full timeTemporary Works AdvisorDo you have experience in Temporary Works Design? Would you like to work on a vast range of construction and infrastructure related schemes, including some of the UK's most high-profile projects? Then please read onPlease double check you have the right level of experience and qualifications by reading the full overview of this...
-
Service Advisor
4 weeks ago
Norwich, Norfolk, United Kingdom Group 1 Automotive Full timeService Advisor JLR Norwich Up to £32,146.07 plus OTE 45 Hours Create experiences you can be proud of. Working with world-class brands as a Service Advisor youll have the drive to deliver outstanding and trusted experiences for our customers. As a Service Advisor youare the main point of contact for all customer communication while the vehicle is...
-
Parts Advisor or Trainee
2 weeks ago
Wymondham, Norfolk, United Kingdom Todd Hayes Ltd Full timeTrainee Parts Advisor Our client a global, leading construction and industrial franchise are actively seeking a Trainee Parts Advisor to join their team. This is a full-time, permanent role, based in Wymondham. Automotive, truck or car experience, or dealership background is desirable Proven record of making calls resulting in sales is desirable ...
-
Wymondham, Norfolk, United Kingdom Todd Hayes Ltd Full timeTrainee Parts Advisor Our client a global, leading construction and industrial franchise are actively seeking a Trainee Parts Advisor to join their team. This is a full-time, permanent role, based in Wymondham. Main Purpose of the Role: You will on occasion need to present a Parts solution to the customer and frequently liaise with the Manufacturer. ...