Supervisory Customer Experience Advisor
4 days ago
Are you a proactive, customer-focused individual who enjoys working in a fast-paced environment? Do you have 2+ years of experience in telephone-based customer service and are looking to take on a supervisory role where you can still remain 'hands-on'?
This is an exciting opportunity to join our dynamic customer service team at Service Service as a Senior Customer Service Advisor. The successful candidate will have recent experience within telephone-based customer service and be looking to take a step up into a more supervisory role where they are still 'hands-on'.
Responsibilities include:
- Acting as the main point of contact for agents and assisting with customer case resolutions.
- Monitoring daily operations, including online chat services, inboxes, and payment queues.
- Reviewing and sharing customer feedback.
- Training and onboarding new agents, creating training materials as needed.
- Supporting the Customer Service Manager with scheduling, reporting, and agent performance management.
- Managing daily and weekly meetings with stakeholders and internal teams.
- Handling system access, chat operations, and agent scheduling support.
- Ensuring smooth communication and operations for UK/EU teams.
A salary of £30,000 - £40,000 per annum is offered. Our client provides a friendly and professional team-work environment and truly great opportunities for development. Once fully trained, there is also the option of working remotely or on a hybrid-basis.
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Senior Customer Service Advisor
5 days ago
Wymondham, Norfolk, United Kingdom Service Service Full timeIf you have 2+ years of experience recent experience within telephone-based customer service and are looking to take a step up into more of a supervisory role where you are still ‘hands-on’ then this may be the role for you…. We are recruiting for a young, dynamic, professional services organisation that provides a full range of support for a...
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Senior Customer Service Advisor
1 month ago
Wymondham, Norfolk, United Kingdom Service Service Full timeIf you have 2+ years of experience recent experience within telephone-based customer service and are looking to take a step up into more of a supervisory role where you are still ‘hands-on’ then this may be the role for you…. We are recruiting for a young, dynamic, professional services organisation that provides a full range of support for a...
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Senior Customer Service Advisor
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Wymondham, Norfolk, United Kingdom CV-Library Full timeIf you have 2+ years of experience recent experience within telephone-based customer service and are looking to take a step up into more of a supervisory role where you are still ‘hands-on’ then this may be the role for you…. We are recruiting for a young, dynamic, professional services organisation that provides a full range of support...
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Senior Customer Service Advisor
3 weeks ago
Wymondham, United Kingdom Service Service Full timeIf you have 2+ years of experience recent experience within telephone-based customer service and are looking to take a step up into more of a supervisory role where you are still ‘hands-on’ then this may be the role for you….We are recruiting for a young, dynamic, professional services organisation that provides a full range of support for a selection...
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Senior Telephone Support Specialist
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Wymondham, Norfolk, United Kingdom Service Service Full timeService Service is recruiting for a Supervisory Customer Experience Advisor to work within a small but busy team of customer service advisors. The ideal candidate will have recent experience within telephone-based customer service and be looking to take a step up into a more supervisory role where they are still 'hands-on'.You will be working as part of a...
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Trainee Parts Advisor
1 month ago
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Trainee Parts Advisor
5 days ago
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Trainee Parts Advisor
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Parts Advisor or Trainee
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Wymondham, Norfolk, United Kingdom Todd Hayes Ltd Full timeTrainee Parts Advisor Our client a global, leading construction and industrial franchise are actively seeking a Trainee Parts Advisor to join their team. This is a full-time, permanent role, based in Wymondham. Automotive, truck or car experience, or dealership background is desirable Proven record of making calls resulting in sales is desirable ...
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Temporary Works Advisor
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Temporary Works Advisor
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Wymondham, Norfolk, United Kingdom Kier Group Full timeTemporary Works Advisor Kier Group are looking for a temporary works advisor to join our civil and structural design team based in Norwich. Kier Professional Services (KPS) are the engineering consultancy division of Kier Group, providing design solutions, technical advice, and engineering support to all other Kier business units. We undertake over...
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Temporary Works Advisor
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