Supervisory Customer Experience Advisor

4 days ago


Wymondham Norfolk, United Kingdom Service Service Full time

Are you a proactive, customer-focused individual who enjoys working in a fast-paced environment? Do you have 2+ years of experience in telephone-based customer service and are looking to take on a supervisory role where you can still remain 'hands-on'?

This is an exciting opportunity to join our dynamic customer service team at Service Service as a Senior Customer Service Advisor. The successful candidate will have recent experience within telephone-based customer service and be looking to take a step up into a more supervisory role where they are still 'hands-on'.

Responsibilities include:

  • Acting as the main point of contact for agents and assisting with customer case resolutions.
  • Monitoring daily operations, including online chat services, inboxes, and payment queues.
  • Reviewing and sharing customer feedback.
  • Training and onboarding new agents, creating training materials as needed.
  • Supporting the Customer Service Manager with scheduling, reporting, and agent performance management.
  • Managing daily and weekly meetings with stakeholders and internal teams.
  • Handling system access, chat operations, and agent scheduling support.
  • Ensuring smooth communication and operations for UK/EU teams.

A salary of £30,000 - £40,000 per annum is offered. Our client provides a friendly and professional team-work environment and truly great opportunities for development. Once fully trained, there is also the option of working remotely or on a hybrid-basis.



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