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ICT Support Specialist

2 months ago

Wokingham, Wokingham, United Kingdom Loftware UK Full time
Technical Support Engineer

At Loftware UK, we're seeking a skilled Technical Support Engineer to join our team. As a key member of our support team, you'll play a crucial role in ensuring our customers receive the highest level of technical support possible.

Key Responsibilities:
  • Analyze customer issues with deep understanding of all logs and data being gathered
  • Handle escalations requiring attention beyond the scope of the Technical Support Team
  • Provide insight into customer issues utilizing remote working sessions and recordings
  • Review production performance and provide analysis and reaction plans for errors/failures
  • Manage other reasonable tasks, including flexibility to work different shifts and participate in 24x7 on-call rotation for off-normal business hours escalations
Requirements:
  • Experienced with logs analysis and able to triage issues to the right person for solutions
  • Experienced with how mobile and web apps communicate with the server
  • Basic knowledge of C++ and Java
  • Basic knowledge of how web browsers work
  • Familiarity with database architecture, schemas, running queries and traces
  • Operating systems (server/workstation), OS logging, OS configuration tools, drivers and windows applications
  • Basic knowledge of webservices and related XML, SOAP, TCP/IP, HTTP, HTML
  • Bachelors or master's degree in a technical discipline (work experience may be considered)
About Us:

At Loftware UK, we're committed to inclusion, diversity, and belonging. We believe that our unique capabilities and qualities make us stronger, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We're a global company with a presence in the US, UK, Germany, Slovenia, China, and Singapore, and we're trusted partners for companies in various industries. Our end-to-end cloud-based labeling platform helps businesses manage labeling across their operations and supply chain, and our solutions are used to print over 51 billion labels every year.