CRM Coordinator

2 weeks ago

London, Greater London, United Kingdom Charlotte Tilbury Full time
About the Role

We are seeking a highly skilled CRM Coordinator to join our team at Charlotte Tilbury Beauty. As a key member of our Digital Team, you will be responsible for delivering high-quality BAU emails, push notifications, and SMS campaigns, as well as overseeing the QA process to ensure the highest standards are met across all CRM channels.

Key Responsibilities:

  • Collaborate with the existing CRM Coordinator to deliver BAU emails, push notifications, and SMS campaigns, including building in our ESP (Braze), segmentation targeting, and scheduling.
  • Oversee the QA process to ensure the highest standards are met across all CRM channels.
  • Own the email briefing process end-to-end, working closely with key stakeholders to ensure all BAU and NPD emails are delivered to deadline and are of the highest quality.
  • Support the CRM Manager with our localisation content plan, with a key focus on overseeing the process to deliver and optimise BAU content in translated markets.
  • Support the CRM Manager in developing the always-on test and learn strategy to further optimise content and scale personalisation.
  • Support the CRM Manager with the segmentation strategy, championing a data-led approach.
  • Facilitate weekly and monthly reporting, acting to monitor and hit forecasted revenue.
  • Regularly review competitor activity and provide new, best-in-class ideas and innovations across BAU emails to drive click-worthy, relevant, and aspirational content.

Requirements:

  • Previous experience in Digital and CRM, specifically using CRM platforms with relevant experience in beauty, retail, fashion, or similar industries.
  • (Desirable) Braze knowledge is a plus, but must have previous experience with an ESP.
  • Highly organised and able to prioritise workload effectively.
  • Pro-active and able to work off your own initiative.
  • Comfortable and confident in articulating and sharing new ideas.
  • Methodical, logical, organised, and calm under pressure.
  • Positive 'can-do' attitude.
  • Works effectively, confidently, and pro-actively both in a team and individually.
  • Data-driven with strong analytical skills.
  • Good understanding of web analytics and customer databases.
  • Incredibly motivated, driven, and detail-oriented.

Why Join Us?

  • Be a part of this values-driven, high-growth, magical journey with an ultimate vision to empower everyone, everywhere, to be the best version of themselves.
  • We're a hybrid model with flexibility, allowing you to work how best suits you.
  • 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday.
  • Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
  • Financial security and planning with our pension and life assurance for all.
  • Wellness and social benefits, including Medicash, Employee Assist Programs, and regular social connects with colleagues.
  • Bring your furry friend to work with you on our allocated dog-friendly days and spaces.
  • And not to forget our generous product discount and gifting.

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty, please follow our LinkedIn page.

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