Digital CRM Specialist

3 weeks ago


London, Greater London, United Kingdom Charlotte Tilbury Full time

About Charlotte Tilbury Beauty

We are revolutionising the face of the global beauty industry by de-coding makeup applications for everyone, everywhere.

Our company has experienced exceptional growth over the last 10 years and is one of the most talked about brands in the beauty industry and beyond.

About the Role

We are seeking an exceptional individual to join our team as a CRM Coordinator to support with growing the CRM channel at Charlotte Tilbury.

As a CRM Coordinator, you will be responsible for collaborating with our existing CRM Coordinator to deliver BAU emails, push notifications, and SMS, including building in our ESP (Braze), segmentation targeting, and scheduling.

Key Responsibilities

  1. Deliver BAU emails, push notifications, and SMS to ensure all our communications are of the highest standard.
  2. Oversee QA process to ensure the highest standards are met across all CRM channels.
  3. Own email briefing process end-to-end, working closely with key stakeholders to ensure all BAU and NPD emails are delivered to deadline and are of the highest quality.

Requirements

  1. Previous experience in Digital and CRM, specifically using CRM platforms with relevant experience in beauty, retail/fashion, or similar industries.
  2. Data-driven with strong analytical skills.
  3. Good understanding of web analytics and customer databases.

What You Will Work With

We are a hybrid model with flexibility, allowing you to work how best suits you.

We offer a range of benefits, including 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday, inclusive parental leave policy, financial security and planning, and generous product discount and gifting.



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