CRM Coordinator

3 weeks ago

London, Greater London, United Kingdom cv-library.co - Jobboard Full time
Job Title: CRM Planner

We are seeking a highly skilled CRM Planner to join our team at Example Recruitment Group. As a CRM Planner, you will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of our projects.

Main Responsibilities:
  • Develop and maintain positive relationships with tenants to ensure customer satisfaction.
  • Plan and deliver literature and information to residents to encourage uptake.
  • Minimize disruption to residents and ensure they are satisfied with the works carried out.
  • Work closely with the project management team and installation team to keep tenants informed.
  • Oversee the complaints procedure to ensure complaints are dealt with quickly and effectively.
  • Liaise with tenants throughout surveys and installs.
  • Identify special needs or circumstances of individual residents and provide support where necessary.
  • Liaise with the project management team and residents to book surveys and installations.
  • Maintain accurate records in line with company procedures to ensure compliance with GDPR.
  • Attend resident and communication events, open days, meetings, and conferences.
  • Meet with subcontracted and direct labour teams.
  • Conduct pre-entry visits and surveys to ensure appointments convert to installations, maximizing the efficiency of the installation team.
  • Contribute to the efficient management of H&S and Quality Assurance Systems.
  • Manage and prioritize projects according to tight timelines and ensure deadlines are achieved.
Essential Skills:
  • Previous experience of providing high-level customer service to members of the public.
  • At least 1 year customer service experience.
  • Ability to interact sensitively with others.
  • Proficiency in using computers and computer systems to enter data or process information.
  • Effective complaints handling skills.
  • Proactive, self-motivated, and knows when to seek guidance.
  • Ability to work alone and as part of a team to achieve common objectives.
  • A full driving license and transport is essential.
  • Clean DBS.

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